Operations Support Manager Perth 5:2

Due to growth, this is a newly created position designed to ensure we are operating to the highest of internal and Client standards. Perth based. Perm full time. Relocation assistance considered.

**About Us**

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9,000 permanent rooms across QLD, NSW, and WA, and operate more than 20,000 rooms in client-owned properties in remote regions of WA and SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home.

**About The Role**

As our first Operations Support Manager will see you support Villages to deliver safe, consistent, profitable world class hospitality services by coordinating communicating and facilitating the implementation of operational initiatives.

You will be responsible for business improvement within Operations including managing Lean/Six Sigma Projects, working in conjunction with the General Manager Village Operations. You will adopt best practice principals and make business improvement recommendations where needed from inception to delivery.

Engaging with the GM, Operations, the Business Improvement Manager and Operations Managers to support the execution and implementation of agreed areas of improvement.

Working a Monday - Friday roster from Perth, this is a full-time permanent role with travel required. Should you need to relocate to Perth, relocation assistance will be considered from other Australian / NZ locations.

**What will you be doing?**
- Support the execution and implementation of the Operational components of Business Improvement projects
- Support the GM Operations in ensuring consistency of Operational processes, decisions, contract management and client communication and liaison across all Client Owned Civeo Villages
- Support key operational processes through coordinating and overseeing business process and reporting compliance on behalf of the GM of Operations, and in collaboration with the Operations Managers and other key stakeholders
- Maintain client relationships by ensuring the flow of information and communications between the client and the relevant Civeo individual, department or contract manager

**About You**

You will love being in an individual contributor role; have experience driving change, operational excellence & process improvement projects and be able to demonstrate:

- BA/BSc degree in hospitality, commerce, or a related field or significant experience in a related field
- Outstanding stakeholder engagement & influencing skills
- Senior level attainment in the service industry/hospitality/high volume multi-site services
- Experience of developing and implementing strategies
- Experience working with and facilitating cross functional & geographically dispersed teams
- Experience of managing a budget of $1m+ and delivering clearly defined, stretching KPIs
- Experience of ISO, HACCP and other quality standards
- Experience of functional IT systems, their implementation, use and development
- Evidence of managing many projects simultaneously from concept to post-implementation reporting
- Experience working with client/customer relationship programs and analytics
- Experience of lean thinking/business efficiency
- Experience of responding to common inquiries and complaints from owner, regulatory agencies, or members of the customer community
- Ability to write high level reports and correspondence & deliver effectively to all levels in our organisationProficient with hospitality reservations systems, stock control and POS hospitality systems

We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.

We're safe, welcoming and proud to encourage Aboriginal & Torres Strait Islander people to join us.