Assistant Operations Manager

2 weeks ago

Perth, Australia Crown Perth Full time

**Assistant Operations Manager**

**Events and Conferences**

**Your mission: To create memorable experiences for guests by delivering exceptional standards and outstanding service.**
- Crown Perth is one of Western Australia’s largest tourist destinations, attracting more than nine million local, interstate, and international visitors per year. Comprised of three high quality hotels, a world-class convention centre, gaming facilities, and a range of award-winning food and beverage outlets, Crown Perth provides customers with an exceptional range of entertainment and tourism offerings.
- The Assistant Operations Manager is responsible for the day-to-day activities of the operations team at the Crown Perth Convention Centre, within departmental guidelines, to deliver 5-star level of service. The position reports to the Operations Manager - Events & Conferences.

**Responsibilities Include**:

- Maintaining regulatory and corporate compliance within the operation.
- Ensuring all events operate within budgeted parameters to departmental standards.
- Provide senior management with feedback on operational, staff and client issues in a timely and effective manner.
- Enabling excellence in customer service for all events and conferences.

**Essential Criteria**:

- A minimum of 2 years’ experience in a management role.
- Unrestricted Approved Managers license.
- Proven experience in delivering superior service standards in an event environment.
- Demonstrated skills in team leadership, effective communication, and time management.
- Ability to analyse problems, identify and implement appropriate solutions.

**Preferred Criteria**
- Experience within the Hospitality industry
- Qualifications in Hospitality/Management
- Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights, and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you._

**Primary Location***: Perth

**Position Status***: Full Time

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