Technology Support Manager

4 days ago

Sunshine Coast, Australia Queensland Government Full time

The core capability requirements for this role are:

- Manage and lead a regional portfolio of IT professionals engaged in the support and preventative maintenance of information technology and drive the development of a customer and results oriented culture.
- Monitor outputs of the regional unit and utilise best practice and continuous improvement principles to enhance service delivery and contribute to corporate objectives and initiatives.
- Provide high quality advice to senior management of QPS and our customer agencies on IT support related issues, information technology systems, services and strategic initiatives.
- Build and maintain positive relationships with clients through continual engagement and communication, and a pro-active approach to service delivery.
- Manage the budget, operations and 24x7 response of the Technology Support regional unit and ensure it is well resourced, organised and capable.
- Lead risk management and compliance management audits and implement innovative strategies to mitigate and resolve IT related risks.

Role Requirements:
Highly desirable
- Minimum of 6 years' experience in an enterprise-scale ICT services environment including experience in the technical implementation of ICT projects.

Desirable
- Experience using ITIL framework.
- Experience in agile ways of working.
- Knowledge of PRINCE2 project methodology.
- Experience in using ITSM tools for IT Service Delivery.

Special Conditions - This position is required to:

- Undertake on-call duties, reasonable overtime and work outside normal business hours
- Travel intra and inter-state as needed
- Participate in deployments and 24/7 roster during emergency and major incident events
- Possess a current open Queensland 'C' class driver licence.

SFIA Skills

The following technical criteria reflect relevant professional skills and competencies from the Skills Framework for the Information Age (SFIA) Framework relevant to this role:
Level: 5
Skill Code(s)
ITMG: Technology service management
PEMT: Performance management

Further information can be found on the SFIA site by searching for the 'skill' code (e.g. ITMG) and then referring to the skills listed under the applicable 'level' e.g. level 5.

Applications to remain current for 12 months.

Job Ad Reference: QLD/633708/25

Closing Date: Tuesday, 13th May 2025
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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