Administration Officer

1 week ago

Miranda, Australia SKG Services Pty Ltd Full time

SKG Services is a renowned national organisation with over 50 years of industry expertise. As a pioneer in delivering premium "soft" facility management services throughout Australia, we specialise in world-class cleaning, security, and maintenance solutions. This dynamic role will be suitable for an ambitious experienced **Administration Officer **to join our team through an exciting period of growth. We are seeking a proactive and detail-oriented Administration Support professional to streamline operations and enhance team communication. In this role, you’ll work closely with the Site Manager, establishing a collaborative working relationship to ensure smooth day-to-day operations. Your responsibilities will include a variety of administrative tasks and maintaining the SKG system, with a key focus on effective communication and support to our employees, service providers, suppliers, and clients. **Key Responsibilities but not limited to include**: - Provide helpdesk support nationally working as a team with shared responsibilities - Support and action all client escalations and work on external portals - Maintenance of data, equipment registers, compliance, site lists, and other operational requirements - Accept and process Adhoc work orders by ensuring service order/s have been organised and issued to the service provider as per client requirements - Prepare quotation of Adhoc work from existing and new clients - Action and close off client escalations by providing support to the area managers in engaging the most appropriate service provider within the applicable state - Monitor the progress of existing escalations by ensuring service has commenced or has been finalised - Manage and produce any or all reports on a national level required by the operations management team - Conduct Client and Staff Engagement Calls to assess customer and staff satisfaction - Record keeping of operational documents - Completing administration tasks related to the contract, including assigning sub-contractors to service requirement tasks, payroll onboarding compliance, and general administration by verifying and confirming staff is compliant. - Coordinate with internal departments and external service providers to ensure solutions to client work requests are closed off. - Assist with documentation and reporting on any OHS Incident, Accident, and near-miss reporting - Manage all ongoing client inductions - Provide support with recruitment placement by posting ads on Facebook and community pages - Maintain and audit client training matrix where required and advise accordingly - Attend operational meetings as required with operations teams and clients. **Competencies**: - Ability to work a busy phone and office environment - Excellent verbal and written communication skills - Professional personal presentation - Proactive and takes initiative - Customer service skills - High-level organisational skills **Benefits**: - Professional development opportunities. - A collaborative and supportive work environment. - A fantastic opportunity to join a well-known Australian company We are an Equal Opportunity Employer that supports and encourages the diverse needs of each individual team member within operational constraints. Schedule: - Day shift - Monday to Friday **Experience**: - Microsoft Office: 3 years (required) - Administration: 3 years (required) - Customer service: 3 years (required) Work Authorisation: - Australia (required) Work Location: In person

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