IT Service Delivery Analyst

2 days ago

Brisbane, Australia Ashurst LLP Full time

**The Opportunity**:
We have a great opportunity for an experienced IT Service Delivery Analyst to join our team in Brisbane. In this role you will provide onsite IT support including the management of software and hardware incidents and service requests to all staff within the Brisbane office as well as some remote support for other offices in Australia.
- At least 3 years experience providing IT support, analysing and troubleshooting IT incidents
- Excellent communication skills and strong customer service focus
- Strong attention to detail and highly effective organisational & planning skills
- Ability to perform well in a busy high pressure environment
- Work in accordance to ITIL processes and procedures
- Intermediate to advanced skills in Microsoft Office & Outlook 2016, Microsoft Windows 10 Professional worstation and Microsoft Active Directory
- Knowledge of Autonomy Interwoven (WorkSite/FileSite) or similar and knowledge of Blackberry UEM or similar MDM solution
- Knowledge of video conferencing systems as well as InterAction or similar CRM software
- Knowledge of Bighand or similar digital dictation software and remote working solutions, eg. VDI, VPN, mobile technology

**What makes Ashurst a great place to work?**

We offer you all the things you should expect from an international law firm, some of which include:

- competitive remuneration with the flexibility to reward high performance;
- flexible working;
- complimentary gym memberships;
- corporate health plans;
- a global professional development offering for all employees; and
- an industry-leading programme that celebrates diversity and inclusion.

We are committed to delivering positive impacts to our communities through our Social Impact programme, with a strong emphasis on working with First Nations people through our pro bono practice.

We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best.

Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work.
- LI-Onsite

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