Contact Centre Operator

4 days ago

Melbourne, Australia Telstra Health Full time

Hi we’re Telstra Health. We’d like to tell you a few things about us that you might not know. As the largest Australian-based provider of software products, solutions and platform for care providers in the hospital, health service, pharmacy, and aged and disability care sectors, we’re committed to improving lives right across Australia.

Telstra Health operates the National Cancer Screening Register on behalf of the Australian Government. The register is a digital platform that enables a single electronic record for Australian’s who participate in screening for cervical and bowel cancer. It helps improve cancer screening outcomes for individuals by inviting and reminding eligible participants when they are due for screening, and by providing screening histories to a patient’s healthcare provider to help inform appropriate care.

We currently have multiple Contact Centre Operator roles available to be a part of this program.

**Help us shape a connected future for healthcare by**:

- Working within a team to answer telephone-based end user queries - verifying information, monitoring and responding to incoming and making outgoing phone calls
- Accurately maintaining participant records and investigating exceptions by following up with the Team Leaders and Healthcare Professionals
- Contribute to data processing tasks with a high level of attention to detail and process data in accordance with NCSR policies and procedures.
- Maintaining confidentiality and sensitive matters diplomatically and discreetly
- Utilising appropriate systems and processes and adhering to all National Cancer Screening Register policies, procedures and work instructions
- Having a continuous improvement mind-set and providing suggestions to the Contact Centre Team Leaders.

**To be considered for this role you will have;**
- High level customer focus with the ability to positively relate and interact with people to foster productive outcomes
- Experience working in a Contact Centre, retail, hospitality, business or other customer service work environments
- Exceptional communication skills, and the ability to adapt your communication style to the needs of your audience
- Ability to work under pressure with conflicting priorities and meeting strict deadlines
- Competent data entry skills and high-level attention to detail
- High level verbal and written communication skills

The contact centre hours are 8am to 9pm Monday to Friday, working a flexible rotating roster.

As the Contact Centre Officer, you will be required to work from our modern office in Lonsdale Street, Melbourne CBD.

**What's in it for you**:

- Career progression and learning and development opportunities
- Upskilling opportunities within Telstra Health
- Free Telstra mobile phone and plan for eligible employees
- Purchased Annual Leave scheme
- Telstra Rewards program - access a number of employee discounts and benefits that could include discounts on shopping, gym memberships, movie tickets and health insurance
- Hybrid flexible working model

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