Contact Centre Specialist

2 weeks ago

Melbourne, Australia Great Southern Bank Full time

**Contact Centre Specialist**

This is an exciting opportunity for motivated individuals to join our vibrant Melbourne Contact Centre teams, starting on
**Monday 5th December**.

You will be the first point of contact for all inbound calls from customers and be responsible for delivering an exceptional customer service experience regarding their everyday banking needs.

This is a foundation level sales and service role within the banking industry and a great opportunity to learn about banking and financial service sector from the ground up, with the support of trainers and leaders, helping to set you on a pathway for a successful banking career.

**A little bit about you**
- Our aspiring Bankers will have a strong background in customer service, hospitality, sales or similar.
- Are resilient and thrive in a fast-paced customer environment
- You are genuinely passionate about delivering stellar customer service.
- Someone driven by achieving set targets and KPIs to the highest of standards.
- Ultimately, you’re a flexible team player with a motivated approach to life,, looking to be part of a friendly, positive working environment.

**Flexible days and hours**

Our Full Time Bankers work a five-day rotating roster from Monday to Friday, between 8am to 8pm, with one Saturday, and one late shift per month.

We also offer part time roles, either 5 days per week with reduced hours, or part time 3 days Friday, Saturday and Monday working 7.5 hours per day.

Additionally, once your initial 8-week office based onboarding and training has been successfully completed you will be able to enjoy our Hybrid WFH model.

**What's in it for you?**

We believe that investing in our people is central to upholding our great culture. To help us achieve this, beyond our incentive program and extensive range of training and development programs, we have a variety of employee benefits that you can access from discounted financial and insurance products to health, wellness, lifestyle and unique leave options. Read more about these exciting employee benefits on our careers site

**A little bit about us**

For over 75 years, we’ve been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We’re ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable and supportive - allowing our team members to be their best every day, whether that's at work or at home.
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._

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