Contact Centre Specialist

7 days ago

Melbourne, Australia Great Southern Bank Full time

**Contact Centre Specialist**

This is an exciting opportunity for motivated individuals to join our vibrant Melbourne Contact Centre teams, starting on
**Monday 5th December**.

You will be the first point of contact for all inbound calls from customers and be responsible for delivering an exceptional customer service experience regarding their everyday banking needs.

This is a foundation level sales and service role within the banking industry and a great opportunity to learn about banking and financial service sector from the ground up, with the support of trainers and leaders, helping to set you on a pathway for a successful banking career.

**A little bit about you**
- Our aspiring Bankers will have a strong background in customer service, hospitality, sales or similar.
- Are resilient and thrive in a fast-paced customer environment
- You are genuinely passionate about delivering stellar customer service.
- Someone driven by achieving set targets and KPIs to the highest of standards.
- Ultimately, you’re a flexible team player with a motivated approach to life,, looking to be part of a friendly, positive working environment.

**Flexible days and hours**

Our Full Time Bankers work a five-day rotating roster from Monday to Friday, between 8am to 8pm, with one Saturday, and one late shift per month.

We also offer part time roles, either 5 days per week with reduced hours, or part time 3 days Friday, Saturday and Monday working 7.5 hours per day.

Additionally, once your initial 8-week office based onboarding and training has been successfully completed you will be able to enjoy our Hybrid WFH model.

**What's in it for you?**

We believe that investing in our people is central to upholding our great culture. To help us achieve this, beyond our incentive program and extensive range of training and development programs, we have a variety of employee benefits that you can access from discounted financial and insurance products to health, wellness, lifestyle and unique leave options. Read more about these exciting employee benefits on our careers site

**A little bit about us**

For over 75 years, we’ve been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We’re ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable and supportive - allowing our team members to be their best every day, whether that's at work or at home.
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._

  • Contact Centre Specialist

    7 days ago

    Melbourne, Australia GSB Full time

    Contact Centre Specialist **Contact Centre Specialist** Great Southern Bank has a passionate and genuine desire to make adifference by helping our customers enrich their lives and achieve thegreat Australian dream. We want you to be part of our story. This is an exciting opportunity for a Contact Centre Specialist to join ourvibrant customer centre...

  • Contact Centre Specialist

    7 days ago

    Melbourne, Australia GSB Full time

    Contact Centre Specialist (Part-Time) **Contact Centre Specialist** Great Southern Bank has a passionate and genuine desire to make adifference by helping our customers enrich their lives and achieve thegreat Australian dream. We want you to be part of our story. This is an exciting opportunity for a Contact Centre Specialist to join ourvibrant customer...

  • Contact Centre Specialist

    2 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Join a customer-centric problem-solving team with great energy assisting customers with their term deposits **Your new company** This bank looks to re-invent relationship banking for the small to medium enterprise market, and is purpose built to offer the best business solutions as an independent provider outside the major banks. By priding themselves on...

  • Contact Centre

    18 hours ago

    Melbourne, Victoria, Australia Randstad - Sales & Marketing Full time $104,000 - $160,000 per year

    Contact Centre - Sales Manager | Regional South PortfolioA globally-backed industry leader in essential services, dedicated to the philosophy of 'To Prevent and Protect', is seeking an accomplished and strategic Contact Centre - Sales Manager to drive growth across a multi-site region, known as the 'South Region'.This high-impact role is responsible for...

  • Contact Centre Supervisor

    2 weeks ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Manage the daily operation of the FAS contact centre, ensuring that the contact centre meets daily service targets and functional responsibilities. - Ongoing positions - VPS5: $106,534 - 128,897 + superannuation The Department of Justice and Community Safety are seeking Contact Centre Supervisor to join the new Victims of Crime Financial Assistance Scheme,...

  • Contact Centre Analyst

    3 days ago

    Melbourne, Australia Mercer Full time

    **Contact Centre Analyst** **What can you expect?** What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a “people first” culture. This means that great performers are greatly rewarded. We pride ourselves on providing...

  • Contact Centre Team Manager

    2 weeks ago

    Melbourne, Australia AIA Full time

    BE THE DIFFERENCE Everyone in the AIA customer care team plays a vital role in helping our customers live Healthier, Longer, Better Lives. If you're looking for a fulfilling career where you can make a difference, join our team at AIA and help us protect what matters most to our customers. The Opportunity Due to an internal promotion, we have an exciting...

  • Client Assist Contact Centre

    2 weeks ago

    Melbourne, Victoria, Australia FindStaff Pty Ltd Full time $80,000 - $120,000 per year

    About Us: Findstaff provides comprehensive employment solutions across Blue and White-Collar industries. FindStaff have over 30 years' involvement in sourcing professional, experienced and astute candidates for businesses of all sizes & requirements. APS6 Level Clinician - Client Assist Contact Centre24/7 Hybrid Roster | National ImpactLocation: Hybrid...

  • Contact Centre Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Mitchell's Quality Foods Full time $55,000 - $70,000 per year

    Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals...

  • Contact Centre Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Lite n' Easy Full time $60,000 - $80,000 per year

    Introduction:Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into...