Customer Service Agent

4 days ago

Rochedale, Australia Probe CX Full time

**Why Probe?**

Probe amplifies human capabilities with technological excellence. In a world that has never been more competitive, we create blueprints for delivering exceptional CX, combine the latest technology with people, process and data, and provide organisations with complete end-to-end service for customer operations.

We are seeking enthusiastic individuals to join our supportive and diverse team, representing a well-known Australian furniture retailer. You'll be the go-to expert, assisting customers with everything from placing orders to tracking deliveries across multiple platforms.

**Key details**
- Full-time (38 hours/week).
- Monday to Saturday 9:00 am to 5:30 pm (rotating roster).
- Located at Brickworks Place, Rochedale, QLD (FREE Parking).
- In-depth paid training to set you up for success
- Australian based role.

**Key Responsibilities**
- Maintain accurate and detailed records of customer interactions by updating accounts.
- Initiate necessary communication with stores following customer interactions.
- Process customer orders in accordance with client specifications.
- Identify and escalate critical issues to management for timely resolution.

**We're looking for someone who**:

- Builds genuine connections with customers and loves helping people.
- Is a problem-solving pro, tackling challenges with a smile.
- Adapts easily to change and bounces back with resilience.
- Is tech-savvy and comfortable learning new systems.
- Listens actively and truly understands what customers need.

**What we can offer**
- Join a close-knit, supportive team that values and recognizes your contributions every day.
- Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
- Grow with us-unlock opportunities for career development and progression in a company that's invested in your future.
- Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive._

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