Practice Lead

Practice Lead will work closely with the Platform Development Manager to build, lead, and motivate a team of enterprise solutions specialists.

**Sydney CBD**
- Leverage program management methodologies on enterprise level engagements.
- Manage practice project development team performance & coach direct reports
- Permanent Role | Hybrid working | Baseline salary of $ 163,976

**About the Role**

Lead team members responsible for quality assurance, complaints resolution, internal review and first line risk activities to support continuous improvement and innovation in the claims team.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same as a **Practice Lead**you will:

- Coordinate staff schedules and supply of consultants to align with project delivery objectives.
- Maintain standards, including the enforcement of technology related policies, procedures and processes to ensure appropriate use of information technology in a secure computing environment.
- Lead and manage practice project development team performance and output; coaching and mentoring direct reports.
- Support the planning, design, creation and delivery of quality products.
- Vendor Engagement - Responsible for supply & demand management of cross platform SME’s.
- Ensure optimal organizational structures are in place and the teams/staff have the requisite skills to deliver against expectations, i.e. Ensuring the efficient use of resources and appropriate alignment of skills to projects.
- Ensure frameworks that facilitate the delivery of end-to-end projects are always used, and make sure all Practice consultants establish and maintain the correct structures to control and monitor the deliverables aligned to Delivery Manager and Scrum team expectations.
- Ensure delivery frameworks and methods (methodologies, tooling and delivery capability) are aligned to icare’s quality standards and consistently adopted across all projects.
- Ensure collaborative approach with Practice Manager, Delivery Managers and Scrum Masters.

**Skills & Experience**
- Minimum 3+ years’ experience leading enterprise-level IT programs, designing standards and specifications.
- Prior exposure or experience in Guidewire is considered advantageous.
- Proven Agile delivery experience in a large enterprise organisation.
- Experience working with a Scrum Master, or Agile Delivery Lead.
- Experience leveraging formal program management methodologies on enterprise level engagements.
- Demonstrated knowledge of Enterprise IT Trends, procurement process and decision making.
- Demonstrated ability to think strategically about business, product, and technical challenges Ability to manage high level relationships, influence senior stakeholders and have excellent negotiation skills.
- Experience attracting new talent, developing team capabilities, and performing people management responsibilities.
- Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management.
- In-depth understanding of project management principles (traditional and agile).
- Ability to manage complexity (e.g. managing remote teams and multiple stakeholders).
- Solid financial acumen.
- Solid people management skills including motivation, relationships, interpersonal skills, coaching and conflict resolution.
- Awareness and understanding of multiple technologies.

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recr