Technical Services Analyst

Technical Services Analyst

**Job Reference**:13963

**Why You’ll Be Excited About This Role**
This is a fantastic opportunity for a passionate and driven individual to join a dynamic team providing essential support and maintenance across a growing technology enterprise. As a Technical Service Analyst, you will play a pivotal role in ensuring smooth operations, troubleshooting and resolving technical issues while providing high-quality service to end-users. You'll have the chance to work with diverse technology and make a real impact on the day-to-day functioning of the business. If you're someone who thrives in a fast-paced, collaborative environment and is eager to learn and grow within the IT space, this is the perfect role for you

**About Us**
- Healius employs 10,000+ passionate people, with an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia.
- We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals, to small Indigenous Australian communities.
- This means that you will be working with purpose whilst being a part of a business big enough to offer interstate mobility, job security and opportunities to fulfill your career ambitions.

**What You’ll Be Doing**
In this role, you'll be responsible for the administration, troubleshooting, and deployment of hardware and software across various locations. Your day-to-day activities will involve providing technical support to end-users, ensuring timely resolution of issues, and performing proactive maintenance on technology systems. With a strong focus on customer service and technical expertise, you’ll help maintain the technology infrastructure and contribute to overall operational efficiency.

**Key Responsibilities**:

- Support and maintain the technology infrastructure, including computer systems, desktops, mobile devices, peripherals, and software (both on-site and remote).
- Provide timely and effective resolution of technical issues for end-users.
- Maintain and monitor local site networks, security systems, servers, and backup systems.
- Ensure proactive maintenance of both hardware and software infrastructure.
- Manage assigned tasks in line with technology service levels and KPIs.
- Troubleshoot and resolve technical issues, investigating root causes to minimize recurrence.
- Handle incident escalations to quickly restore service and minimize disruption.
- Maintain accurate documentation on change requests, approvals, implementation plans, and post-implementation reviews.
- Assess potential risks associated with changes and develop mitigation strategies with relevant stakeholders.

**The Type of Person Who Will Be Successful in This Role**

**Key Skills and Attributes**:

- 1-2 years of experience in IT (healthcare industry experience is a plus).
- A TAFE course or relevant qualification in IT is desirable.
- Strong understanding of the ITIL framework.
- Excellent technical and customer service skills.
- Strong organizational, planning, and communication skills.
- Willingness to continuously learn and stay updated with emerging technologies.
- Ability to prioritize tasks and meet deadlines in high-pressure environments.
- Excellent verbal and written communication skills.
- Proven ability to build trusted relationships with business partners.
- Ability to work both independently and as part of a team.
- Conflict resolution skills and the ability to deliver positive outcomes.
- Must have full work rights within Australia.
- A car and valid driver’s license are essential.
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**Benefits, Perks and Wellbeing**

**As part of working for Healius, you will have access to a range of benefits & perks including**:

- **Benefits platform** - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
- **Fitness Passport**- Access top fitness centres & pools across Australia at a subsidised rate.
- **Corporate health insurance discounts**, banking benefits and novated leasing salary packaging.
- **Career growth and development opportunities** with access to a comprehensive library of online courses and learning paths via our e-learning platform.
- **Confidential health and well-being support**through our Employee Assistance Program, available to all employees and their family members.

**Our Commitment to Diversity And Inclusion**

Healius Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

**How To Apply**

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