IT Support Analyst

North Ryde location
- Level 1/Level 2 support
- Full time role

**Purpose of the IT Support Analyst role**

**Why Join Team Achieve?**
At Achieve Australia, we put the people we support at the centre of everything we do. As a ‘for purpose’ organisation, we're more than just a workplace. We are a community passionate about bringing inclusion to life for people with disability.

What reasonable adjustments can we make to our recruitment process to welcome you?
Role Responsibilities: As an IT Support Analyst, your work will be split equally between support for sites, including site visits (across greater Sydney) and Head Office support:

- Installation, configuration and support of computer hardware, software, business systems, networks, telephony (including mobile devices), printers and scanners.
- Providing onsite support to staff and clients across all Achieve Australia cluster homes and enterprises.
- Responding in a timely manner and in line with internal Service Level Agreements (SLA) to ICT service issues and requests (Level 1 and Level 2 Helpdesk Support function)
- Providing support to Office 365 environments and ICT infrastructure services to all Achieve Australia sites.
- Provision of technical support across the company (this may be in person, remotely or over the phone)
- Working with experienced Senior ICT Team members to maintain ICT best practice environments. Some repair and replacement of equipment as necessary
- Testing of new technology as needed

To be successful in this role, you will need:

- NDIS Workers Screening Check, Working with Children Check and the eligibility to work in Australia.
- Must demonstrate experience supporting Windows Operating System (Windows 10 and above) Microsoft Products and end user support.
- Experience supporting Active Directory, O365 Administration, SharePoint Administration, SDWAN, Service Desk Tools (such as Manage engine), Microsoft Intune MDM, networking skills and remote desktop with computer users.
- Interpersonal skills to work with various tech professionals, vendors and computer users
- Great attention to detail and time management skills.
- Excellent problem-solving skills and be able to multitask.
- Completed tertiary qualifications or equivalent in an ICT or associated business discipline.
- A positive, customer-oriented attitude and the ability to remain calm under pressure.
- Aptitude/willingness to improve skillset in the technology support space and add value to an existing support team.
- Willingness to travel to multiple sites and at short notice.
- Work independently and unsupervised.
- Up to 3 years' experience in all of the mandatories listed.
- Experience working in the Non-For-Profit organisation will be an advantage

Achieve Australia has been supporting people with disability for 70 years. Be part of our proud tradition.
Achieve is a registered NDIS provider delivering integrated clinical, health, social, and disability services. Join us in providing exceptional support services in accommodation, community participation supported employment, and support coordination. We operate across Greater Sydney and the Northern Rivers regions in NSW.

**What Sets Us Apart**
Our Commitment
At Achieve, it's more than a job. Our dedicated staff make a positive difference to the people we support each day and in turn, we support our staff. We value our team in an environment where everyone can proudly be themselves. We embrace diversity, recognising the richness that different life experiences, languages, and cultures bring to our clients and to Achieve as an organisation.
Great employee benefits
- Salary packaging options mean you keep more of your take home pay before tax.
- Car leasing is another salary packaging option.
- Free personal and financial counselling for you and your family.
- Range of paid leave and flexible work arrangements.
- Support for a healthy lifestyle, including fitness memberships and wellness programs.
- Regular training and support to succeed in your role.
- A strong record of promoting from within.

**Do you need more information?**

About Achieve: click here to visit the Achieve Australia website to learn more about us.