Contact Centre Team Leader- Night Shift

1 week ago

Woolloongabba, Australia A2B Australia Full time

**The Role**

As a Night shift Team Leader, you’ll lead and provide support to our CX Operators with frequent coaching and mentoring to develop their customer service skills.

You’re accountable for leading and achieving set targets and objectives by increasing performance capability and engagement in teams.
- Lead, coach, and motivate a team of CX Operators, to deliver KPI’s, targets, objectives and positive Customer Experiences
- Role model continuous improvement mindset, build great relationships within the team and with internal stakeholders to influence and ensure the best customer outcome is provided

**Your Responsibilities**

Your role will involve leading a team of CX Operators to deliver quality Customer Experiences, efficiently.
- Day-to-day operation and people management of the team, in relation to attendance, quality and overall productivity
- Coaching and mentoring employees
- Assisting in their development
- Identifying improvement areas
- Championing a culture where people are happy at work and do their best to help achieve personal and company goals
- Assisting in-direct reports, when required

**About You**

You’re a natural leader, a team player that works well in a team, and knows how to have fun.

You get where you and your team fit into the bigger picture, understand Contact Centres and how every day is not the same.

You’re a people person, putting your people and the people we service first.

You’ve worked in Contact Centres for 2+ years in a similar position.

**How do I apply?**

This is a fantastic opportunity to build on the career you have developed to date and be part a growth period in a long running organisation.

Please note that shortlisting may commence prior to the closure date.

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