Aps 6 - Zone Operations and Coordination Manager

$88,175 - $100,724 (plus Super)
- Hobart - TAS, Kapooka - NSW, Various - VIC, Wagga Wagga - NSW

**The Role**
The Zone Operations and Coordination (ZOC) Manager oversees the strategic planning, coordination, and execution of complex activities within the South East Zone (SEZ) of the Service Delivery Division (SDD). As a key member of the Zone Operations and Coordination leadership team, you will contribute to the success of the branch by fostering a culture of continuous learning and professional development.

**What will you do?**

You will lead a small team of ZOC Officers to provide administrative support, policy guidance and centralised business coordination to various teams across the South East Zone. You will manage workflows, assign resources, and monitor performance. At the same time, you will work on projects that progress Security and Estate Group’s strategic goals. You will be in a strong position to provide significant contributions to all South East Zone stakeholders. As such, we are looking for someone with decision-making skills who demonstrates strategic leadership, initiative, and sound judgement.
- Are an autonomous leader who has a can-do attitude.
- Can meet the needs of multiple business units while also managing a team of your own.
- Enjoy finding solutions for people and providing excellent service to your stakeholders.
- Are collaborative, forward thinking, and innovative in your decision-making.
- Can set the pace for yourself and for your team and meet time critical deadlines on complex procedural, operational, administrative, and business outcomes.

If you are able to demonstrate the above, then we would like to hear from you

**About our Team**
The South East Zone (SEZ) comprises Defence bases in Tasmania, Victoria and the New South Wales Riverina. SEZ also is the home of the Customer Service Network, which includes a national call centre, a Customer Service Centre footprint across Australia, digital service delivery and travel and print services.

The ZOC teams are responsible for the below functions:

- Analytics and Innovation: Innovates and streamlines operations, promoting adaptability and efficiency.
- Learning and Development: Implements training initiatives and facilitates workforce skill development for Service Delivery Division, fostering continuous growth and empowerment.
- Requests for Contribution: Manages queries and task coordination across SEZ business areas, ensuring efficient communication and collaboration.
- Workforce: Drives headcount management, recruitment, and movement of employees, aligning with SEZ workforce targets.
- Work, Health, and Safety (WHS): Manages WHS tasks across multiple Defence bases, implementing safety protocols and addressing occupational challenges.

The ZOC team is dedicated to actively advancing organisational goals, cultivating a culture of trust, engagement, and readiness for future challenges. More than a collection of roles, the ZOC team serves as a collaborative force driving innovation, safety, and workforce development within SEZ, making substantial contributions to the overall success of Service Delivery Division. What can we give you?
- A Christmas Stand Down period (which is you don’t need to use your annual leave for).
- 15.4% superannuation on top of your normal salary.
- Access to flex time for APS6 levels and below.
- A team that places a high value on inclusion, diversity, support and is committed to fostering career development.
- Comprehensive study benefits through various learning & development platforms.
- One unspecific day off at full pay each calendar year on top of your allocated Annual Leave balance.
- Exhibits strategic leadership, initiative, and sound judgment.
- Displays strategic thinking with the ability to align work area initiatives with organisational goals.
- Demonstrates initiative in anticipating potential problems and proactively addressing challenges.
- Excels in ambiguous and rapidly changing environments, displaying adaptability and personal resilience.
- Demonstrates the ability to manage multiple projects simultaneously, progressing towards strategic goals.
- Interprets and applies policy effectively to ensure compliance and integrity in workplace activities.
- Possesses strong verbal and written skills, effectively communicating with diverse stakeholders to build strong working relationships.
- Works under limited supervision, displaying self-motivation and organisational skills.
- Maintains a focus on achieving tangible outcomes, meeting deadlines, and possessing strong attention to detail.

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