Venue Services Officer

2 weeks ago

Sunshine Coast, Australia PERSOLKELLY Full time

The Venues Services Coordinator leads the Front of House Team delivering effective, and high-quality customer services at this Queensland Government Recreation site.

The Venues Services Coordinator leads the Front of House Team delivering effective, and high-quality customer services at this Queensland Government Recreation site.

**Responsibilities and accountabilities of the position**:

- Engage with stakeholders in relation to the delivery of sport and recreation products and services at the venue. Including a strong focus on client relationship management for bookings and repeat business.
- Assume a leadership role and work collaboratively with the broader venue teams to develop and implement products and services.
- Foster a strong cross venue culture between the Front House and Back of House Teams to ensure client satisfaction and services are of a high standard.
- Manage and perform reception duties, booking and inductions, facility preparation, event coordination, contractor management, agency staff management and on-boarding.
- Administers payments, data entry and maintains client records ensuring confidentiality and quality assurance in compliance with departmental policies and procedures
- Contribute towards the development and implementation of standard operating procedures, safe work method statements and systems for facility operations in accordance with legislative requirements.
- Use effective interpersonal, written and oral communication skills and liaise with all levels of the private, public, industry, community sectors and clients to enable successful outcomes.

**You will have**:

- Understand how your work aligns to organisational objectives - are able to describe how your work contributes to organisational objectives and can describe the vision for your area.
- Focus on customers - Engage customers in a friendly and appropriate manner and show respect for customers and stakeholders.
- Manage internal and external relationships - Demonstrate a friendly and engaging interpersonal style. Work collaboratively with others.
- Focus on performance - Energetically approach challenges. Seek clarity of tasks, ask questions, know what is expected of you.

**Mandatory requirements of the role**:

- Relevant industry experience in a similar role
- First aid and CPR accreditation
- Working with Children blue card.
- Current driver licence
- Availability to work weekends

**Highly Desirable**
- Qualification in Hotel Management, Tourism or similar will be well regarded.

Please note only suitable applicants will be contacted.

Reference: 210105535

QLD LHL-02519-F4M7V

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.

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