Digital Platform Manager, Authentication Platforms

**Your SUPER career starts here**

**As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.

**Your New Role**

In this role as Digital Platform Manger - Authenticated platforms, you will support the Digital Platform Owner - B2B to deliver strategic initiatives for the adviser, employer and member authenticated platforms.
This is a hands-on role, and every day will bring different tasks and challenges. You will actively engage with the Value Stream business squads and other practices (e.g. UX) to ensure a consistent digital experience for all initiatives and support each initiative through into production with the Technical Solution Squads.

**This is a fixed term 12mth contract, with the potential to go full time.**

**Some key responsibilities**:

- Support the Digital Platform Owner to deliver on the strategic business initiatives and the individual platform roadmaps
- Be the point of contact for the day-to-day agile delivery process (e.g. daily stand-ups, other agile ceremonies) and keeping the Digital Platform Owner up to date as needed
- Triage and manage incoming incidents and platform issues, working closely with technology teams to prioritise, resolve and communicate updates to stakeholders
- Monitor performance, availability and usage analytics for authenticated platforms; identify trends, report on KPIs, and proactively recommend optimisation opportunities
- Manage communications with internal stakeholders and users regarding outages, incidents or upcoming changes impacting the authenticated platforms

**To be successful in this role you will have the following skills & experience**:

- 7 years+ experience in designing and delivering digital experiences with a strong focus on authenticated platforms
- A working knowledge of developing new functionality within authenticated environments
- Solid experience with customer centric design processes (UX/ information architecture, etc) and analytics (both business and digital analytics)
- Experience writing and reviewing detailed functionality requirements and documenting user experience workflows
- Be able to establish and grow strong relationships with internal business and technology stakeholders at all levels in the business
- The ability to manage multiple tasks and keep across a variety of activities at various stages in the agile process
- Use analytics to track performance and drive data informed decisions that improve user experience (Adobe analytics experience is advantageous)
- The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple.
- You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.

**Employee Experience**

**We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.

Why you’ll love working at Aware Super:

- Have a super impact: You’ll think big and care deeply to help more Australians live their best lives in retirement.
- Be part of something super unique: You’ll work to reshape super and retirement. We’ll invest in your growth and give you the opportunity to work on career-defining projects.
- Work with super humans: You’ll work hard and innovate, but also have some fun along the way.
- Feel super cared for: We’ll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.

**The Aware Super difference**

**At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.