Customer Service Representative

6 days ago

Chester Hill, Australia element14 Australia & New Zealand Full time

**Responsibilities**:

- Operating the credit card payment portal for AU and NZ customers (Semafone)
- Inbound and Outbound calling to process payments of outstanding orders
- Processing credit notes for relevant customer orders
- Updating of FMS tickets in Salesforce CRM as required
- Key account back-order reporting
- Back-up for key account order processing and related enquiries
- Data maintenance of contacts, accounts, and discount profiles
- Work cross-functionally to ensure a compelling customer experience and positive sales outcomes

This role is based in the Western Sydney offices of element14 Pty Ltd. The customer service team currently operate 4 days in the office with 1 day at home.

Qualifications / Skills
- Previous customer service experience
- Good computer literacy with excellent keyboard skills
- Excellent English language verbal and written skills.
- Australian citizen/permanent resident, or legally authorised to work full-time in Australia

On offer
- Quarterly incentive program tied to company performance
- Supportive, collaborative, diverse and open-minded culture
- On-site gym and secure parking
- Full day birthday leave and sponsored volunteering days

**Job Types**: Full-time, Permanent

**Salary**: $46,294.49 - $55,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Gym membership
- Paid volunteer leave
- Referral program

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Quarterly bonus

Ability to commute/relocate:

- Chester Hill, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

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