Customer Service Representative

5 days ago

Chester Hill, Australia element14 Australia & New Zealand Full time

**Responsibilities**:

- Operating the credit card payment portal for AU and NZ customers (Semafone)
- Inbound and Outbound calling to process payments of outstanding orders
- Processing credit notes for relevant customer orders
- Updating of FMS tickets in Salesforce CRM as required
- Key account back-order reporting
- Back-up for key account order processing and related enquiries
- Data maintenance of contacts, accounts, and discount profiles
- Work cross-functionally to ensure a compelling customer experience and positive sales outcomes

This role is based in the Western Sydney offices of element14 Pty Ltd. The customer service team currently operate 4 days in the office with 1 day at home.

Qualifications / Skills
- Previous customer service experience
- Good computer literacy with excellent keyboard skills
- Excellent English language verbal and written skills.
- Australian citizen/permanent resident, or legally authorised to work full-time in Australia

On offer
- Quarterly incentive program tied to company performance
- Supportive, collaborative, diverse and open-minded culture
- On-site gym and secure parking
- Full day birthday leave and sponsored volunteering days

**Job Types**: Full-time, Permanent

**Salary**: $46,294.49 - $55,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Gym membership
- Paid volunteer leave
- Referral program

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Quarterly bonus

Ability to commute/relocate:

- Chester Hill, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

  • Customer Service Representative

    3 days ago

    Notting Hill, Australia Chandler Personnel Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a **Customer Service Representative. **In this role, you will be responsible for delivering exceptional service to our customers by answering their inquiries, resolving their issues, and providing information about our products and services. - Monday - Friday - Initial...

  • Customer Service Representative

    1 week ago

    Rouse Hill, Australia B&L BUSINESS PTY LTD Full time

    Are you a customer service pro with a knack for communication and a love for tattoos? EZINK is seeking a full-time In-House Customer Service Representative who will be the first point of contact for our customers and partners. This role is perfect for someone who thrives in a fast-paced environment and is passionate about providing exceptional...

  • Customer Service Representative

    5 days ago

    Castle Hill, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Castle Hill Location**: - **$32.25 per/h + comm.**: - **Gtd 15hrs per week (8.00-11.00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for...

  • Customer Service Representative

    3 days ago

    Hunters Hill, Australia Coles Express Full time

    Working in retail is fast-paced, and at Coles Express for Viva Energy Retail, the rubber really hits the road. It’s not a typical 9-5, so you can easily blend life and work. And as part of a small station team, you’ll enjoy the variety and speed that offering convenience to local and on-the-move customers brings. **About the role**: We’re looking for...

  • Customer Service Representative

    2 weeks ago

    Castle Hill, Australia The Automotive Group Full time

    **Castle Hill location**: - **$28.08 per/h + comm.**: - **Gtd 15hrs per week (8.00am - 11.00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for someone who can transform...

  • Customer Service Representative

    3 days ago

    Notting Hill, Australia Chandler Personnel Full time

    **Customer Service Representative** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional service to our customers by answering their inquiries, resolving their issues, and providing information about our products and...

  • Customer Service Representative

    1 day ago

    Castle Hill, Australia DK THOMPSON PARTNERSHIP Multi brand franchise of Hertz Australia Full time

    DK THOMPSON PARTNERSHIP Multi brand Franchise of Hertz Australia As a world leader in the Car Rental Industry, Hertz operates in more than 150 countries worldwide. At Hertz, we PRIDE ourselves on our reputation for providing excellent customer service, fast. We're looking for a dynamic and motivated Customer Service Representative. Our goal is to be the...

  • Customer Service Specialist

    3 days ago

    Chester Hill, Australia St.George Full time

    **What’s the role?** As a **Customer Service Specialist**with St George, you will proactively engage with customers in-person and over the phone to uncover their financial needs, utilising your expert product knowledge to assist them in achieving their financial goals. You will refer customers to our specialist banking teams such as Home Loans and...

  • Sales Professional

    2 weeks ago

    Swan Hill, Victoria, Australia beBeeField Representative Full time $48,000 - $84,000

    About this roleWe're looking for a casual sales professional to join our retail team and provide top-notch services in the hardware and gardening departments at a local store.You will work with leading brands across various product categories to drive growth and customer satisfaction.As a key member of our team, you'll have the autonomy and support you need...

  • Customer Service Team Member

    1 week ago

    Chester Hill, Australia Seafood Delight Full time

    **Seafood Delight** is seeking a **Customer Service Team** **Member** to join our team at our Chester Hill location. **Responsibilities**: - Greet customers in a friendly and welcoming manner - Take orders accurately and efficiently - Answer customer inquiries and provide information about our products and services - Handle customer complaints and resolve...