Principal Service Designer

5 days ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Region**: VIC- Melbourne inner

Join our Digital team as a Principal Service Designer creating experiences that empower colleagues and delight customers.
- Be part of a design team and which has a supportive, engaged and collaborative culture with great leaders who inspire and energise their teams
- Influence customer led solutions and deliver impactful design
- Uplift design maturity across the entire enterprise; become be part of this amazing change

**What you will bring**
- Significant experience working as Service Designer or CX designer.
- Demonstrated ability to partner and successfully work with multiple disciplines and complex teams and demonstrate the value of design.
- Exceptional service design skills that utilise a variety of research methods and provides clear pathways forward.
- Thorough expert analysis and synthesis skills - translates research insights into design solutions and provide strong rationale for the design decisions made.
- Demonstrated ability to create artefacts such as insights and recommendations papers, customer journey maps, service blueprints, and personas / archetypes.
- Advocate for the user and ensures user needs are well addressed in the solution design.
- Demonstrates inspiring customer experience expertise to stakeholders and squad members.
- Eloquently and confidently presents their research findings and solution ideas to senior stakeholders and leadership teams.

**Your skills and experience**
- **Coaching** and mentoring - Experience in coaching and mentoring others designers working in your squad/domain.
- **Design Strategy -** Highly experience in strategic design including identifying and evaluating value proposition, brand proposition, and conducting customer segment analysis.
- **Journey Mapping and Service Blueprints** - Highly experienced in setting the approach and creating stakeholder, empathy, and journey mapping, ecosystem mapping, developing service blueprints and creating personas and archetypes.
- **Research and Testing** - Create plans and perform a variety of research techniques including desktop research such as landscape and competitive analysis, literature reviews, benchmarking, and analytics; quantitative research such as contextual inquiry and qualitative research such as interviews and testing.
- **Workshops and Co-design** - Plan and run workshops, and co-design sessions to obtain desired outcomes and key actions.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

  • Design Operations Principal

    6 days ago

    Melbourne City Centre, Australia NAB Full time

    Design Operations Principal - Job number: 799298 - Primary position location: VIC- Melbourne CBD - Category: Operations - Work type: Fixed term Full time - Closing at: Mar 17 2025 - 15:00 AEDT **Favourite** **This is a Fixed Term 6 month contract** Join one of Australia’s largest design teams as a Design Operations Principal led by our Head of Design...

  • Client Services Officer

    2 weeks ago

    Melbourne, Victoria, Australia Principal Partners (VIC) Pty Ltd Full time $60,000 - $90,000 per year

    Client Services Officer & Administrative AssistantCompany Description:Principal Partners is a Melbourne-based financial services firm specialising in delivering portfolio management that blends both traditional asset management with unique specialised property investing. As leaders in asset management, we deliver tailored investment solutions and strategic...

  • Principal Civil Designer

    5 days ago

    Melbourne, Australia WSP Australia Full time

    At WSP, we’re not just engineers. We are pioneers who challenge the status quo, making lasting impacts on tomorrow. As a Principal Civil Designer, you will lead our Geo-Environmental Engineering team in Melbourne, playing a pivotal role in shaping the future of Australia’s infrastructure. **About the Role**: As a Principal Civil Designer, you will head...

  • Principal Mech Designer

    2 weeks ago

    Melbourne, Victoria, Australia KBR, Inc. Full time $90,000 - $120,000 per year

    Title:Principal Mech DesignerWe support water customers across Australia to provide our communities with the best drinking water and wastewater treatment services, whilst innovating ways to safeguard and secure our country's water supplies, elevating public spaces and enhancing livability.The OpportunityTo support our existing portfolio of projects, we are...

  • Principal Mech Designer

    2 weeks ago

    Melbourne, Victoria, Australia KBR Full time $70,000 - $120,000 per year

    Title:Principal Mech DesignerWe support water customers across Australia to provide our communities with the best drinking water and wastewater treatment services, whilst innovating ways to safeguard and secure our country's water supplies, elevating public spaces and enhancing livability.The OpportunityTo support our existing portfolio of projects, we are...

  • Principal Piping Designer

    3 days ago

    Melbourne, Australia Wood Plc Full time

    Overview / Responsibilities: Wood is currently recruiting for a Principal Piping Designer on a permanent basis for our Melbourne office. **Responsibilities** - To have a full understanding of the project’s scope, overall schedule, deliverables, milestones, manhour budgets, industry standards, applicable codes, and procedures. - To be highly capable and...

  • Principal Urban Designer

    4 days ago

    Melbourne, Victoria, Australia Department of Transport and Planning Full time $120,000 - $180,000 per year

    Title: Principal Urban DesignerRequisition ID: 8621Work Type: Fixed Term Full TimeFixed Term Period: Fixed term until 6 December 2026Location: Melbourne - CBDDate Posted: 14 Oct 2025About UsWe create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the...

  • ▷ [Urgent] Principal Mech Designer

    4 weeks ago

    Melbourne, Australia KBR, Inc Full time

    Principal Mech Designer page is loaded## Principal Mech Designerlocations: Melbourne, Victoria, Australiatime type: Full timeposted on: Posted Todayjob requisition id: R2112190**Title:**Principal Mech Designer**We support water customers across Australia to provide our communities with the best drinking water and wastewater treatment services, whilst...

  • Principal Product Designer

    2 weeks ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne inner **Principal Product Designer - Merchant Services** - Design and launch experiences that inform, empower and delight customers and colleagues - Be recognised as a master of your craft and mentor others on their design career journey - Work from strategic to hands on to transform our Merchant...

  • Principal Product Designer

    2 weeks ago

    Melbourne, Victoria, Australia kmartaustr Full time $120,000 - $180,000 per year

    Brighter Futures Start HereWe are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe. With our brands touching the lives of almost two million customers every week, you'll feel the impact of the work you'll...