Design Operations Principal

1 day ago

Melbourne City Centre, Australia NAB Full time

Design Operations Principal
- Job number: 799298
- Primary position location: VIC- Melbourne CBD
- Category: Operations
- Work type: Fixed term Full time
- Closing at: Mar 17 2025 - 15:00 AEDT

**Favourite**

**This is a Fixed Term 6 month contract**

Join one of Australia’s largest design teams as a Design Operations Principal led by our Head of Design Operations.

The role has the responsibility of taking a lead role in Design Operations with a focus on Research Ops & Service Design, frameworks, processes and measures that enables NABs design team to be highly engaged, efficient, and supported so they can create consistent, quality designs to drive organisational success.

You will be in a key role delivering on NAB’s strategic ambition of improving our customer and banker experience by achieving these goals:

- People - attracting and growing the best design talent, creating experiences people love;
- Process - relentless focus on increasing design maturity to maximize ROI on design
- Product: top-rated products built using our best-in-the-industry design system
- Design Chapter: set the standard for results & thought leadership crossing domains
- Design Mindset: create lasting value by unleashing the power of our design-centric approach
- Risk - Lead on and deliver on strong risk and control outcomes

**In the Design Operations Principal role, you will**
- Mature research operations across the design team and the broader NAB ecosystem
- Improve the maturity of service design methods and processes across our design team
- Establish and embed consistent Experience Design framework for NAB to improve quality and impact of design outputs, with a focus on Service Design
- Set the roadmap and approach to uplift Design maturity, developing capability program and community of practice, focussing on Service Design and Research
- Input into design strategies, planning and execution.
- Recommend and deliver tools and frameworks required for Design.
- Drive Design team cadences to drive efficiencies, collaboration and outcomes.

**What you’ll bring**
- Strong hands-on experience in research and service design and a passion to uplift the capability and understanding across a broad set of stakeholders and designers
- Mature level of analytical capability.
- Strong level of communication and relationship management.
- Confident in prioritisation of multiple requirements.
- Lead on and deliver on strong risk and control outcomes.
- Demonstrates efficiency and resilience.
- Understanding of the financial services sector.
- Relentless focus on increasing design maturity to maximize ROI on design.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.

**Join NAB

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