Call Centre

2 days ago

Parramatta, Australia Westpac Group Full time

Join our Customer Care Team dedicated to supporting Indigenous Community Customers.
- Exciting new team within our Parramatta office
- Work in Parramatta, full-time hours.

**How will I help?**
Through our dedicated phone-based business, you will be part of a team of community minded bankers who make a difference to our customers by understanding who they are and what they need. We are looking for people who are passionate about supporting Indigenous and remote communities and strive to help people to achieve their financial goals.

The Indigenous Connections team are dedicated to high-quality conversations servicing the everyday banking needs of our Aboriginal and Torres Strait Islander and Remote Community customers.

As an Indigenous Connection Banker you will provide service on everyday banking enquiries from Aboriginal and Torres Strait Islander customers. You will build genuine personal connections with your customers by connecting with sensitivity, respect and compassion.

**What's in it for me?**
- You’ll be paid competitively, while being in a great position to grow your career.
- You will be continuously learning, developing and receiving ongoing feedback and support from our dedicated team who care about your success.
- Once you have mastered a speciality, you will have the opportunity to rotate through different teams to develop your expertise across various products, customers and platforms.

**The role**
- Take ownership of customer requests and issues and follow through to ensure customer satisfaction.
- Provide banking solutions to our existing bank clients and new direct clients.
- You will be measured and rewarded for sharing best practice, meeting targets, receiving positive customer ratings and strong referral activity.
- Manage relationships with referral partners and stakeholders across the business.
- Comply and remain up to date with industry compliance, policy and legislative standards.

**What do I need to succeed?**
- 1-2 years experience in a customer centric company or role.
- A genuine desire to support Indigenous customers.
- Ability to demonstrate a clear understanding of the complex cultural protocols of Aboriginal and Torres Strait Islander peoples.
- A true desire to help our customers meet their financial goals.
- Ability to drive deep and enduring customer relationships and build long term relationships with referral and business partners.

At The Westpac Group, we have a vision to create a better future together - this means helping our people, customers and communities to prosper and grow. We aim to be leaders in diversity, flexibility and as an equal opportunity employer.

Hit APPLY below

**_Do you need reasonable adjustments during the recruitment process? _**
- At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community. _

  • Call Centre Operator

    1 week ago

    Parramatta, Australia Ashdown Consulting Full time

    $32.16 p/h + super - 3 Month contract - Parramatta Training / WFH - fulltime Call Centre Operator Parramatta | 3 Month Contract | $35.54 p/h Including Super - $32.16 p/h + super - **3 Month contract**: - Parramatta Training / WFH - fulltime About the Company Gain valuable real life experience working with a large NSW government organisation as a Call...

  • Call Centre Operator

    1 week ago

    Parramatta, Australia Ashdown Consulting Full time

    $32.16 p/h + sup - 3 Month Contract - Parramatta **Call Centre Operator | 3 Month Contract | $35.53 p/h Incl. Super** - $32.16 p/h + super - 3 Month Contract - Parramatta **About the Company** A large NSW government organisation is looking for a Call Centre Operator to work within a great team environment. This is located in Parramatta on a 3 month...

  • Call Centre Retention Manager

    5 hours ago

    Parramatta, Australia HCF Full time

    **About the Role**: We are seeking an experienced, positive and engaging Call Centre Retention Manager to take ownership for and drive HCF's Call Centre Retention Strategy. Your role will be managing the operations of the Retention Outbound teams, as well as facilitating the achievement of retention and lapse targets across the whole group, including inbound...

  • Call Centre Operator

    2 days ago

    Parramatta, Australia Ashdown Consulting Full time

    $31.53 p/h + super - 3 Month Contract - Parramatta/WFH **Call Centre Operator | 3 Month Contract | $34.84 p/h Incl. Super** - $31.53 p/h + super - 3 Month Contract - Parramatta **About the Company** A large NSW government organisation is looking for a Call Centre Operator to work within a great team environment. This is located in Parramatta on a 3 month...

  • Call Centre Operator

    2 days ago

    Parramatta, Australia Ashdown Consulting Full time

    $32.73 p/h + super - 12 Month Contract - Parramatta / WFH **Call Centre Operator | 12 Month Contract | $36.33 p/h Incl. Super** - $32.73 p/h + super - 12 Month Contract - Parramatta / WFH **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This...

  • Call Centre Professional

    3 days ago

    City of Parramatta Council, Australia beBeeCustomerService Full time $60,000 - $81,000

    Job Opportunity:We are seeking an experienced call centre professional to join our customer service team.Provide excellent support to customers through various communication channels, responding to general enquiries and triaging calls to other business areas in a timely and professional mannerOffer accurate and consistent advice and information as per...

  • Indigenous Call Centre Banker

    2 weeks ago

    Parramatta, Australia Westpac Full time

    Team dedicated to support our Indigenous Community Customers! - Multiple Permanent positions available - Based in Adelaide (Bedford Park) or Sydney (Parramatta)Permanent position with Full time paid training provided **How will I help?** Through our dedicated phone-based business, you will be part of a team of community minded bankers who make a difference...

  • Call Centre

    1 day ago

    Parramatta, Australia Credit Corp Full time

    Parramatta CBD location, a short walk from the station and local shops and eateries - No weekends or late nights! Monday - Friday 8:30AM - 5:00PM - No collections experience required! Supportive training and career progression - gain a Cert III and IV in Financial Services **Credit Corp** is Australia's largest provider of sustainable financial services to...

  • Collections - Customer Service Call Centre

    1 day ago

    Parramatta, Australia Collection House Group Full time

    Parramatta CBD location, a short walk from the station and local shops and eateries - Hybrid WFH flexibility for work-life balance and no weekends - No collections experience required! Supportive training and career progression + gain a Cert III in Financial Services **Collection House** (CLH) is one of Australia’s largest and most respected end-to-end...

  • Customer Service Officer

    1 week ago

    Parramatta, Australia WaterNSW Full time

    Ready to make a splash in your career? WaterNSW is seeking **2x Customer Service Officers (Call Centre) (Full-Time, Permanent)**to join our **Customer Services** team. This is an opportunity to work with an essential organisation creating a more sustainable future for the state. This role offers the flexibility to work around life, your contribution will...