Call Centre

5 days ago

Parramatta, Australia Westpac Group Full time

Join our Customer Care Team dedicated to supporting Indigenous Community Customers.
- Exciting new team within our Parramatta office
- Work in Parramatta, full-time hours.

**How will I help?**
Through our dedicated phone-based business, you will be part of a team of community minded bankers who make a difference to our customers by understanding who they are and what they need. We are looking for people who are passionate about supporting Indigenous and remote communities and strive to help people to achieve their financial goals.

The Indigenous Connections team are dedicated to high-quality conversations servicing the everyday banking needs of our Aboriginal and Torres Strait Islander and Remote Community customers.

As an Indigenous Connection Banker you will provide service on everyday banking enquiries from Aboriginal and Torres Strait Islander customers. You will build genuine personal connections with your customers by connecting with sensitivity, respect and compassion.

**What's in it for me?**
- You’ll be paid competitively, while being in a great position to grow your career.
- You will be continuously learning, developing and receiving ongoing feedback and support from our dedicated team who care about your success.
- Once you have mastered a speciality, you will have the opportunity to rotate through different teams to develop your expertise across various products, customers and platforms.

**The role**
- Take ownership of customer requests and issues and follow through to ensure customer satisfaction.
- Provide banking solutions to our existing bank clients and new direct clients.
- You will be measured and rewarded for sharing best practice, meeting targets, receiving positive customer ratings and strong referral activity.
- Manage relationships with referral partners and stakeholders across the business.
- Comply and remain up to date with industry compliance, policy and legislative standards.

**What do I need to succeed?**
- 1-2 years experience in a customer centric company or role.
- A genuine desire to support Indigenous customers.
- Ability to demonstrate a clear understanding of the complex cultural protocols of Aboriginal and Torres Strait Islander peoples.
- A true desire to help our customers meet their financial goals.
- Ability to drive deep and enduring customer relationships and build long term relationships with referral and business partners.

At The Westpac Group, we have a vision to create a better future together - this means helping our people, customers and communities to prosper and grow. We aim to be leaders in diversity, flexibility and as an equal opportunity employer.

Hit APPLY below

**_Do you need reasonable adjustments during the recruitment process? _**
- At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community. _

  • Call Centre Operator

    2 weeks ago

    Parramatta, Australia Ashdown Consulting Full time

    $32.16 p/h + super - 3 Month contract - Parramatta Training / WFH - fulltime Call Centre Operator Parramatta | 3 Month Contract | $35.54 p/h Including Super - $32.16 p/h + super - **3 Month contract**: - Parramatta Training / WFH - fulltime About the Company Gain valuable real life experience working with a large NSW government organisation as a Call...

  • Call Centre Specialist

    2 weeks ago

    Parramatta, New South Wales, Australia Hays | Banking Full time

    This 6-month contract offers $37.13/hr + super, career growth, and full training. Apply nowPosition: Direct Servicing Advisor (Cards & Digital)Type: Inbound call centre roleContract: 6-month assignment with potential to extendPay: $37.13/hour + superHours: 37.5 hours/week on a rotating roster (Monday to Friday, between 7am-9pm)Saturday Shifts: Occasional,...

  • Call Centre Operator

    5 days ago

    Parramatta, Australia Ashdown Consulting Full time

    $31.53 p/h + super - 3 Month Contract - Parramatta/WFH **Call Centre Operator | 3 Month Contract | $34.84 p/h Incl. Super** - $31.53 p/h + super - 3 Month Contract - Parramatta **About the Company** A large NSW government organisation is looking for a Call Centre Operator to work within a great team environment. This is located in Parramatta on a 3 month...

  • Call Centre Retention Manager

    3 days ago

    Parramatta, Australia HCF Full time

    **About the Role**: We are seeking an experienced, positive and engaging Call Centre Retention Manager to take ownership for and drive HCF's Call Centre Retention Strategy. Your role will be managing the operations of the Retention Outbound teams, as well as facilitating the achievement of retention and lapse targets across the whole group, including inbound...

  • Call Centre Operator

    5 days ago

    Parramatta, Australia Ashdown Consulting Full time

    $32.73 p/h + super - 12 Month Contract - Parramatta / WFH **Call Centre Operator | 12 Month Contract | $36.33 p/h Incl. Super** - $32.73 p/h + super - 12 Month Contract - Parramatta / WFH **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This...

  • Indigenous Call Centre Banker

    2 days ago

    Parramatta, Australia Westpac Group Full time

    Team dedicated to support our Indigenous Community Customers! - Based in Parramatta, starting November 2024Full time paid training provided, multiple permanent positions **How will I help?** Through our dedicated phone-based business, you will be part of a team of community minded bankers who make a difference to our customers by understanding who they are...

  • Collections Customer Service Call Centre no

    1 week ago

    Parramatta, Australia Credit Corp Group Limited Full time

    Convenient Parramatta location, close to public transport - Hybrid WFH flexibility for work-life balance and no weekends or late nights - No collections experience required - Supportive training and career progression - gain a TAFE recognised Cert III and IV in Financial Services **About your new role** As a Customer Relationship Manager, you’ll be at the...

  • Customer Service Officer

    1 week ago

    Parramatta, Australia Uniting Full time

    Customer Service Officer - Full time permanent role - Parramatta CBD as a base location. 3 days working from the office and 2 days working from home Are you passionate about delivering outstanding customer service and working collaboratively within a dynamic team? Uniting is seeking a dedicated Customer Service Officer to join our team. In this role, you...

  • Call Coordinator

    1 week ago

    Parramatta, Australia W4U Full time

    **Position**: Call Coordinator / Customer Service (Warranty Support) **Location**: Rydalmere, NSW **Full Time Shifts**: 8.30am - 5:00pm 9:30am - 6:00pm No Student Visa Holders as this role is full time **Rate**: $29.02 p/h + Super - Onsite Parking Available - 15min from Parramatta station **Job Purpose**: To manage Customer Satisfaction, Customer Service...

  • 10 X Call Centre Helpdesk Officers Nsw State

    2 days ago

    Parramatta, Australia Alexander Appointments Full time

    $34.50 per hour + Super| 38hours per week - NSW State Government | Hybrid - Parramatta + WFH opportunity - ASAP Start | Estimated 3-month assignment, potential to extend - **$34.50 per hour + Super| 38hours per week**: - **NSW State Government | Hybrid - Parramatta + WFH opportunity**: - **ASAP Start | Estimated 3-month assignment, potential to...