Product Support Representative

2 weeks ago

Perth, Australia Hitachi Construction Machinery Full time

**About Us**

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. At the heart of HCA's trusted and reliable equipment range lies a team of talented and dedicated people committed to providing industry-leading after sales service and reliable solutions.

**Opportunity**

Due to an increase in demand Perth Branch is looking to for a Product Support Mining Representative - Mining to join its Customer Support team. Traveling throughout Western Australia supporting customers with technical issues and creating solutions to meet their needs, this position will assist HCA staff with technical and diagnostic support.

**Reporting to the Customer Support Manager, the main responsibilities include**:

- Support of the Hitachi Mining Fleet
- Performing diagnostic evaluations, trouble shooting and fault finding
- Performing hydraulic testing, machine inspections and produce condition reports.
- Working with internal departments to provide high levels of service.
- Promoting parts and service in line with branch sales and margin targets

**To be successful you will need**:

- Relevant trade qualifications
- Ability to work unsupervised and manage customer base.
- Mine site experience
- Excellent technical knowledge of mining equipment
- Excellent computer literacy skills.
- Good communication and customer service skills
- Ability to travel to site as required in line with customer needs.

**About the Benefits**

**What's in it for you? We are offering**:

- ** $$$ A competitive salary package + super + company bi-annual bonus incentive**:

- ** Fully maintained company vehicle + laptop + mobile phone provided**:

- ** A permanent long term career in a growing business**:

- ** OEM level training and **real** personal development opportunities**:

- ** Discounted health insurance premiums with Medibank & access to exclusive discounts on goods and services**:

- ** Supportive management who value your input in finding new and improved ways to achieving success**:

- ** Be a part of a leading OEM which genuinely values and ensures you are happy and safe at work**

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

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