Group Npd

5 days ago

North Sydney, Australia LCA SUPPORT OFFICE Full time

Drive Innovation and Excellence with the Global Leader in Aesthetics

Laser Clinics Group, the world’s largest cosmetic clinic brand, is seeking a driven and collaborative **Group NPD & Protocol Lead** to oversee the development and roll-out of new skin and laser treatments and services across our global network. Reporting to the **Group Head of Category**, this global role partners closely with cross-functional teams to deliver innovative solutions, engaging training programs, and seamless execution of our new product development pipeline.

If you have deep expertise in dermal science or beauty therapy, a passion for delivering best-in-class client experiences, and thrive in a high-growth, fast-paced environment—this is your opportunity to make an impact at scale.

**What You’ll Do**:

- Support the Group Head of Category with commercial analysis, planning and implementation of the NPD pipeline across AU, NZ, UK, and Canada.
- Coordinate the end-to-end launch of new services and devices, partnering with training, marketing, and clinic operations to ensure successful delivery and performance.
- Develop and manage key tools such as pricing guides, FAQs, and implementation assets across markets.
- Collaborate with marketing teams to review and verify campaign content (e.g. pricing, claims, copy) and ensure compliance across channels.
- Work with suppliers, Learning & Capability, and local Country Managers to localise training materials and ensure market readiness.
- Monitor sales trends and provide campaign education and pricing tools to support promotional activity.
- Support clinics with training interventions, escalation of adverse events, and operational problem solving in collaboration with safety and medical teams.

**We’d Feel WOW if You Have**:

- Bachelor or Advanced Diploma in Dermal Science, or Diploma of Beauty Therapy.
- Certificate IV in Training and Assessment.
- Experience in advanced skincare and aesthetic treatments.
- Background in therapist education, category development, or franchised retail is a strong advantage.
- Strong stakeholder engagement skills with the ability to coordinate across diverse global teams.
- Outstanding written and verbal communication, planning, and facilitation skills.
- High proficiency in PowerPoint and Excel.

**About Laser Clinics Group**

With over 200 clinics globally across Australia, New Zealand, the UK, and Canada, Laser Clinics is the world leader in aesthetic treatments—from Laser Hair Removal and Cosmetic Injectables to Advanced Skin Treatments. We are a franchise-based business committed to delivering confidence through results and client care, with a bold vision to lead skin globally by leading experience locally.

**Why You’ll Love Working with Us**:

- Up to 70% off treatments for you and your family
- Quarterly Skinstitut product packages
- Hybrid work flexibility
- No work on your birthday
- Quarterly team social events
- Access to our Employee Assistance Program (EAP)
- Career development in a fast-growing global brand

If you're ready to shape the future of global aesthetics and deliver exceptional client experiences, join Laser Clinics Group and lead the evolution of beauty and skin innovation.

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