Head of Ecommerce

Lead the eCommerce growth & optimisation for a premium global Australian brand
- Work in a collaborative, inclusive environment with a focus on innovation
- Strategic leadership role with broad commercial impact

**About the job**

Since 1977, **King Living** has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.

**King Living** has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Office in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, USA, China and Thailand.

At **King Living**, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.

**The Role**
- Lead the strategy, growth, and day-to-day operations of King Living’s global eCommerce websites
- Deliver best-in-class customer journeys — from product setup and visual merchandising through to promotions and post-purchase experience
- Develop and own a revenue-focused digital strategy, set accurate forecasts, and lead the team in delivering against commercial goals
- Collaborate with the Head of Technology to deliver a new global eCommerce platform with excellence in both experience and scalability
- Drive omnichannel innovation — connecting online activity with showroom engagement to support seamless customer experiences
- Ensure operational excellence across eCommerce processes, including product lifecycle management, pricing execution, onsite experience, and fulfilment readiness
- Partner with Marketing to align campaigns and convert brand engagement into measurable growth
- Build strong cross-functional relationships across the business, with a collaborative, team-first approach to achieving results
- Foster a high-performance culture where team members are empowered, supported, and encouraged to grow professionally
- Identify and adopt AI and automation tools that improve team efficiency and customer satisfaction
- Leverage data and customer insights to inform prioritisation, optimise digital experiences, and continuously improve performance across markets

**About You**
- Deep experience leading eCommerce operations across international markets
- A strategic mindset with the ability to connect digital experience, operational delivery, and commercial outcomes
- Strong understanding of conversion optimisation, lifetime value, digital merchandising, and omnichannel performance
- Comfortable working in technical environments and collaborating with platform and development teams (Magento/Salesforce experience a plus)
- Committed to delivering exceptional customer experiences that align with a high-end, design-led brand
- Naturally curious, open to innovation, and passionate about the role AI and new tools can play in digital advancement
- Inclusive and transparent leadership style — able to uplift the team, foster trust, and maintain a calm, solutions-focused approach
- Decisive, adaptable, and action-oriented, with a strong sense of ownership and delivery mindset

**Why You will Love Working with Us**
- Daily Perks: freshly brewed coffee from our onsite barista - fuel your day with a perfect cup.
- Generous Discounts: handsome employee and family & friends discounts on our premium products.
- Family First: paid parental leave to support you through all stages of life.
- Career Growth: be part of a fast-growing, innovative company that values your professional development.
- Collaborative Culture: join a supportive, values-driven team that celebrates passion, integrity, collaboration and innovation. Fun, Engaging Environment: regular team events and opportunities to connect, learn and grow.

**Our Values - More than Just Words**

Passion, Integrity, Collaboration and Innovation are the heartbeat of King Living. These values guide everything we do, from the products we design to the culture we foster. If you share our values, you will thrive here.
- Our hiring decisions are not only based on your experience and skills, but your passion, attitude and alignment to our core values._
- King Living is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status._