Reservations Coordinator

4 days ago

New Lambton, Australia Wests Group Full time

**About us**
The Executive, The Gateway and The Anchorage Hotel & Spa are owned by The Wests Group Australia, a Newcastle owned and operated (not-for-profit) membership-based organisation. The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions.

**Being an employee of The Wests Group will give you access to the following**perks and benefits**:
**Wellbeing**: First Nations Cultural Leave, annual flu vaccinations, Wellbeing Leave, flexible work options, community care leave and employee assistance programs (EAP).
**Career**: Certificate III in Hospitality, paid traineeships, and leadership programs.
**Financial**: Paid parental leave, 17.5% annual leave loading, above-award wages and penalty rates, plus 40% off meals for club employees.
**Lifestyle**: Discounted gym membership for $25/month per month (including your partner), discounted NIB Health Insurance, savings on Reflections Holiday Parks, and discounted accommodation at our three hotels - The Executive, The Gateway, and The Anchorage Hotel & Spa.

**About the position**
We are seeking an enthusiastic and customer-oriented Reservations Coordinator to join our hotel operations team. Based at The Executive in New Lambton, this part time position is crucial to providing an outstanding first impression to our guests -before, during and after their stay. The successful applicant will work in a small team overseeing the reservations of all 3 properties in our portfolio -The Executive, The Gateway and The Anchorage Hotel & Spa. Key accountabilities include:
- High level of attention to detail, expansive product and system knowledge.- Maximise revenue by upselling and converting new enquiries.- Anticipate and exceed our guests' needs and expectations.- Work in collaboration with all departments to ensure seamless and smooth guest experiences.- Confidently respond to queries regarding property facilities/services, availability of room type and rate.- Explain guarantee, special rate, and cancellation policies to callers.- Accommodate and document special requests.- Accurately input and access data in the reservation system.

**This part-**time**position**offers 3 shifts**between Monday - Saturday**.**Occasional**work on the Public Holidays may**also**be**required** (Public Holiday rates will apply).**

**Certifications required**: RSA

**About you**- Demonstrated experience working in a hotel or resort environment.- Professional phone manor, excellent attention to detail and strong administration skills.- Sense of urgency, ensuring all reservation enquiries are handled efficiently, professionally and in an engaging manner.- Strong organisational skills and ability to prioritise workload.- Ability to upsell Hotel and Spa services to maximise revenue.- Resilience with the ability to work in a fast-paced work environment.- A genuine passion for hospitality and providing exceptional guest experiences.

  • Reservations Coordinator

    1 week ago

    New Lambton, Australia Wests Group Full time

    **About us** The Executive, The Gateway and The Anchorage Hotel & Spa are owned by The Wests Group Australia, a Newcastle owned and operated (not-for-profit) membership-based organisation. The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site...

  • Reservations Specialist

    1 week ago

    Lewisham, New South Wales, Australia Solaré Superyacht Full time $60,000 - $80,000 per year

    Reservations – SolaréLove the idea of being the first voice guests hear when they're planning their perfect day on Sydney Harbour? As our Reservations specialist at Solaré, you're not just booking tables – you're crafting the anticipation for extraordinary experiences while ensuring every detail is perfectly coordinated for their coastal Italian...

  • Warehouse Coordinator

    1 week ago

    New South Wales, Australia Australian Army Reserve Full time

    **Your Role** As a part-time Warehouse Coordinator, you’ll be responsible for managing supplies that are vital to Army capability. You’ll get involved in a huge range of tasks from stores accounting to the handling, storage and distribution of a range of vital equipment. You will receive ongoing training to master a variety of logístical equipment and...

  • Marketing Coordinator

    3 days ago

    Tuggerah, New South Wales, Australia Belkin Full time $60,000 - $90,000 per year

    Job DescriptionMAIN DUTIES / RESPONSIBILITIESAssistance to the ANZ Head of MarketingProvide administrative & communication support.Coordinate departmental budgets, expenses and phone enquiries.Perform all other duties as assigned and required.Marketing AssistanceOwnership of key marketing deliverables for product launches in region via NPI Tracker management...

  • Business Coordinator

    3 days ago

    Liverpool, New South Wales, Australia BAE Systems Australia Full time $60,000 - $90,000 per year

    At BAE Systems Australia Do interesting work that MATTERS ENJOY what you do GROW your career Be YOUWe have an exciting opportunity for a Business Support Coordinator to work with our Head of Digital, Data and Cyber (DDC) – Defence Delivery and Head of DDC -Digital Portfolio Delivery where you will be a strategic partner who is responsible for...

  • recepcionist

    1 week ago

    North Bondi, New South Wales, Australia North Bondi RSL Club Full time $45,000 - $60,000 per year

    We are looking for a friendly, professional, and service-oriented Receptionist to be the first point of contact for members and guests at Beach Club. The Receptionist plays a key role in delivering a welcoming experience, assisting with enquiries, and ensuring smooth day-to-day operations at the club.Key ResponsibilitiesGreet members and guests warmly,...

  • Hotel Host

    1 week ago

    Byron Bay, New South Wales, Australia Rae's on Wategos Full time $45,000 - $60,000 per year

    HOTEL HOST / RECEPTIONIST - Immediate startThe Host is a key member of the Guest Services team responsible for the daily operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues. This role is pivotal in representing Raes throughout all aspects of the guest's journey, from pre-arrival to post departure to ensure a...

  • Team Leader Parks and Gardens

    2 weeks ago

    Croydon Park, New South Wales, Australia Burwood Council Full time $90,000 - $105,000 per year

    Permanent Full-Time position available in our Parks & Gardens teamLead a small, enthusiastic team in maintaining Burwood's Reserves$75,349 - $89, % SuperEnjoy access to Council's 9-day RDO arrangementAbout us:We are the City of transformation, where we work as one team and value excellence, courage and, curiosity.The Burwood Council area is a hub of Inner...

  • Assistant Venue Manager

    3 days ago

    Nashdale, New South Wales, Australia Rowlee Wines Full time $75,000 - $85,000 per year

    Lead the Guest Experience at One of Orange's Premier Vineyard DestinationsRowleeis a celebration of cool-climate wine, seasonal produce, and relaxed yet refined hospitality — set on the picturesque grounds ofour vineyard estatein Nashdale, NSW.We are seeking an experienced and passionateAssistant Venue Managerto lead front-of-house operations across our...

  • Receptionist - Pambula Beach

    4 days ago

    Bald Hills, New South Wales, Australia G'day Group Full time $45,000 - $60,000 per year

    About UsG'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.AtDiscovery Parks Pambula Beach, find the perfect blend of comfort and natural beauty....