Reservations Specialist

Reservations – Solaré

Love the idea of being the first voice guests hear when they're planning their perfect day on Sydney Harbour? As our Reservations specialist at Solaré, you're not just booking tables – you're crafting the anticipation for extraordinary experiences while ensuring every detail is perfectly coordinated for their coastal Italian escape.

You'll be the expert who helps guests choose their ideal Solaré experience, from intimate dining room celebrations to sun deck indulgence. You'll also be onboard providing cocktail service, giving you firsthand insight into the experiences you're helping create.

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What You'll Actually Be Doing

Creating anticipation

– Handle inquiries and bookings with enthusiasm and expertise, helping guests understand their options and choose the perfect Solaré experience

Managing complex logistics

– Coordinate reservations across three different deck experiences, ensuring optimal guest flow and satisfaction

Becoming the Solaré expert

– Develop deep knowledge of our menus, wine list, and experiences so you can guide guests toward their ideal visit

Handling special occasions

– Coordinate birthdays, anniversaries, proposals, and corporate events with the attention to detail that makes them unforgettable

Supporting service operations

– Step in as cocktail waitress when needed, serving drinks across all decks and gaining valuable insight into guest experience

Managing guest communications

– Handle confirmations, changes, and special requests with the warmth and professionalism that sets expectations for their visit

Coordinating with the team

– Work closely with management and service staff to ensure every reservation translates into a seamless guest experience

Maintaining accuracy

– Keep detailed records and ensure all guest preferences, dietary requirements, and special requests are captured and communicated

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You're Probably Perfect For This If You're Someone Who...

Genuinely enjoys helping people plan special moments

– You get excited about understanding what guests want and helping them create the perfect experience. You naturally ask the right questions and offer suggestions that enhance their plans.

Stays organized with complex details

– You can juggle multiple bookings, special requests, and timing considerations without dropping anything important. You naturally create systems that keep everything running smoothly.

Communicates with warmth and professionalism

– Whether on the phone, via email, or serving drinks aboard, you make people feel valued and confident they've chosen the right place for their occasion.

Adapts easily between different responsibilities

– You're comfortable switching from reservation coordination to cocktail service, understanding that variety keeps the work interesting and builds your hospitality skills.

Takes pride in getting things right

– You care about accuracy because you understand that small details matter when people are celebrating important moments or treating themselves to something special.

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What Success Looks Like

Guests feel confident and excited

– Your knowledge and enthusiasm make people certain they've made the right choice, and they arrive already anticipating something wonderful

Reservations run seamlessly

– Your coordination ensures smooth service flow, optimal table allocation, and that all special requests are perfectly executed

You become the go-to expert

– Colleagues and guests trust your recommendations because you understand both the product and what different guests are looking for

Special occasions exceed expectations

– The events you coordinate become the experiences guests remember and talk about for years

You master versatile skills

– Your combination of reservation expertise and service experience makes you valuable across multiple areas of hospitality

You build lasting relationships

– Regular guests specifically ask for you when booking because they know you'll take care of every detail

You love the variety

– Because you're contributing to magical experiences from planning through execution, in one of Sydney's most enviable locations

At Solaré, you're not just managing bookings – you're the first step in creating those perfect moments where coastal Italian elegance meets Sydney Harbour's natural beauty, ensuring every guest's journey begins with anticipation and ends with satisfaction.

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Apply now to join the Solaré team

Solaré - Where coastal Italian elegance meets Sydney Harbour