Service Coordinator

2 days ago

Silverwater, Australia EVSE Full time

**Company Description**
Here at EVSE we put our people first. Our talented, dedicated and passionate workforce strive to keep EVSE at the forefront of EV charging since our inception in 2015. Embracing a vision for a sustainable future, we are dedicated to delivering the latest EV charging technology for every household, business and commercial need. At EVSE Australia, we provide turnkey EV charging solutions that make the transition to electric vehicles easy for individuals, fleets, and companies. Our goal is to offer high-quality installations, support and service that makes owning an EV as seamless and stress-free as owning a petrol car.
**Job Description** Your role**

As our **Service Coordinator**, you'll be the go-to person who keeps everything ticking behind the scenes. You’ll thrive in a dynamic environment where no two days are the same, working closely with both our internal teams and valued customers. From coordinating service visits to keeping the paperwork tight and spotting opportunities for growth, your role is all about keeping the engine running smoothly — with a smile

Key responsibilities include:

- ** Scheduling and Coordination** - Organising site visits, reactive servicing, and annual maintenance visits.
- ** Stakeholder Communication** - Liaising with teams, customers, and contractors.
- ** Billing and Database Management** - Managing service and maintenance payments.
- ** Admin and Documentation** - Processing orders, quotes, and maintaining records.
- ** Sales** - Identifying opportunities to sell annual maintenance packages.
- ** Invoicing** - Proactive, regular and timely invoicing.

**About you**
- Proactive and Adaptable - Thrives in a fast-paced, evolving environment.
- Firm and Decisive - Confidently direct contractors, ensure compliance, and hold them accountable.
- Ownership and Accountability - Takes responsibility and ensures resolution.
- Clear Communication - Engages professionally across different channels.
- Detail-Oriented - Strong accuracy in written and verbal communication.
- Commercial Awareness - Practical understanding of business operations.
- Team Player - Willing to collaborate and assist as needed.
- Time Management - Capable of managing multiple tasks simultaneously while maintaining efficiency and accuracy.
- Proficiency with Microsoft Office and cloud-based systems

**Qualifications** Desired skills**

If you’ve got a great attitude, a strong work ethic, and experience thriving in a fast-paced environment — we’d love to hear from you Bonus points if you have the following;
- Scheduling electrical work and contractor coordination
- Booking and managing appointments
- Experience in Computerised Maintenance Management System
- Experience working in tiered support teams (L1-L4)

**Additional Information** Why Join EVSE?**
- Professional development opportunities.
- Contribute to the clean energy transition.
- Work alongside industry experts.
- Career growth in a fast-growing, technical sector.
- Product and systems training will be provided.

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