Rental Sales Coordinator

4 days ago

Silverwater, Australia Onsite Rental Group PTY Ltd Full time

**Introduction**:
Onsite Rental Group (Onsite) is a specialist B2B equipment rental business. We have over 30 years' experience in this industry, with 450+ employees, across 30+ branches and targeted co-locations. With more than 70,000+ pieces of equipment, our strategically placed national branch network ensures we can fulfill our customers' rental plant and machinery requirements wherever their next project is located, whilst remaining nimble enough to support local projects.

**Description**:
In this role you will be providing exceptional customer service though the safe and efficient coordination of the rental sales activities within the branch.

**Tasks & Responsibilities**:

- Greet customers on the phone and in person in a professional and courteous manner
- Communicate with customers to identify their needs and provide equipment rental solutions, with a view of converting all sales opportunities and adding value for the customer
- Develop quotes for the supply of equipment in the system
- Liaise with relevant departments to ensure equipment availability and supply arrangements
- Enter rental contracts into system and off-hire when contracts expire
- Raise purchase orders for associated equipment (sub-hire) and branch materials / supplies
- Coordinate transport activities for equipment collection and delivery
- Action exception reports and rejected invoices to ensure month end procedures are followed and completed
- Appropriately respond to customer concerns and escalate where required
- Coordinate customer site compliance requirements including employee inductions and equipment checks
- Ensure contractor compliance though SHEQ Management system
- Log service calls and assign technicians to attend service jobs where required
- Assist in asset management processes for the branch including participation in stocktakes
- Assist in the safe loading and unloading of equipment and completion of transport inspections where required
- Complete general branch administrative tasks

**Desired Skills and Experience**:

- Exceptional customer service, communication and relationship building skills
- Professional and courteous phone manner and demeanour
- Strong organisation, prioritisation and administrative skills
- Ability to use systems and accurately enter data
- Ability to successfully manage competing objectives, multi task and be flexible
- Previous experience working in a rental, sales or service role within the hire industry
- Working knowledge of the Baseplan (Desirable)

**Benefits and Perks**:

- Employee Recognition Program
- Income Protection Insurance
- National career opportunities
- Discounted Health Insurance
- Employee Assistance Program (EAP)

Onsite is committed to achieving a diverse and socially inclusive workforce.

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