Aps 3 & Aps 4 Review Support Officers

7 days ago

Brisbane, Australia Department of Veterans' Affairs Full time

Salary Range: $70,632 - $85,074+ Attractive Superannuation
- Contact Officer: Sandra Jenkins (07) 3223 8885

The Business Improvement & Quality Assurance Branch sits under the newly formed Claim Process Improvement Division, and is focused on evidenced-based continuous improvement to ensure our clients receive streamlined and accurate decisions in respect to their compensation claims. The Branch also supports efficiency improvements to the delivery of benefits and payments to enhance the client service experience.

We are seeking Review Support Officers to provide administrative support to both the Veterans’ Review Board (VRB) and Review Officers to ensure accurate documentation required for the review process, and Directions provided by the VRB are delivered within relevant timeframes.

**Duties**
- Facilitate the collation and provision of appeal documentation to veterans and the Veterans’ Review Board to assist with ongoing appeal matters;
- Register Applications for Review and Reconsideration
- Facilitate the timely and accurate maintenance of appeal case files, including a range of record keeping and reporting;
- Action Directions from the VRB in respect of additional information required to progress the review process. This includes arranging medical appointments, preparing appropriate documentation and gathering medical and other information from stakeholders.
- Undertake quality control checks on appeal documentation to ensure it is compliant with relevant legislation e.g. ensuring documentation adheres to privacy legislation and principles.
- Liaise with a range of internal and external stakeholders involved in the review and appeal process.
- Undertake a range of other administrative tasks and project as directed to support DVA and the VRB with ongoing appeal matters.

**Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

**Notes**

Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to18 months.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

  • Aps Level 4

    2 days ago

    Brisbane, Australia Australian Government Full time

    APS Level 4 - $78,954 - $83,424 - Brisbane, QLD We are seeking an enthusiastic professional who demonstrates personal drive, is keen to learn and has good communication skills and empathy. The successful applicant will enjoy being part of a team that provides a local stewardship approach to promoting the health and wellbeing of Australians living in...

  • Ap Officer

    7 days ago

    Brisbane, Australia C3 Talent Full time

    AP Officer 3 month temporary assignment - Work remotely full time from home with national inhome care provider - $40 per hour Our client is a leading provider of health care services throughout Australia. They provide in-home, community care and health services for regional, remote and rural communities. This is initially a three month temporary assignment...

  • Aps 4 - Business Support Officer

    1 week ago

    Brisbane, Australia Australian Government Full time

    $76,277 - $83,274 + up to 15.4% superannuation - Brisbane CBD - QLD **The Role** This role will works within the Army Aviation Systems Branch (AASB) Organisational Development (OD) team. The role specifically provides support in areas of workforce administration and business operations administration. This role will work as part of a small OD team to...

  • Executive Assistant

    7 days ago

    Brisbane, Australia Australian Government - Department of Health Full time

    APS Level 4 - $73,706 - $77,879 - Brisbane, QLD The APS 4 Executive Assistant position reports to an Assistant Secretary of the Strengthening Providers Branch. You will work under general direction and be responsible for the delivery of timely, efficient and effective high level administration and executive support. You will manage front-of-office functions...

  • Aps Level 4 Employment Service Officers

    2 weeks ago

    Brisbane, Australia Department of Employment and Workplace Relations Full time

    APS Level 4 - Brisbane, QLD; Adelaide, SA; Perth, WA; Canberra ACT - $75,996 - $81,274 **About the Department of Employment and Workplace Relations** If you want to be part of a team supporting individuals and our nation to prosperRead on. Amid fast-paced, social, economic, and global changes, we focus on equipping Australians who are starting, advancing,...

  • Ap Officer

    3 days ago

    Brisbane, Australia TROOCOO Pty Ltd Full time

    Hamilton location. - Part-time role, 20-24 hours weekly. - 2 months with potential to extend. **About Our Client** Troocoo are proud to be partnering witha key client in the retail industry in their search for an Accounts Payable Officer. Due to continued growth and volume, our client requires additional support on a part-time basis across within the...

  • Aps Level 3 Customer Service Officers

    2 weeks ago

    Brisbane, Australia Department of Employment and Workplace Relations Full time

    APS Level 3 - Brisbane, QLD; Adelaide, SA; Perth, WA; Canberra ACT - $69,863 - $772,767 **About the Department of Employment and Workplace Relations** If you want to be part of a team supporting individuals and our nation to prosperRead on. Amid fast-paced, social, economic, and global changes, we focus on equipping Australians who are starting, advancing,...

  • Call Centre

    5 days ago

    Brisbane, Australia APS GROUP Full time

    Hybrid role, both working from home and CBD - Love your weekend? This is a Monday to Friday commitment! Rotational Roster 8a - Day Shift rate of $34.57 per hour **About the Role** APS have partnered with StarTrack to help them in finding the best of the best in the customer service game! At APS we take pride in our passion for customer service excellence...

  • Aps 4 Procurement Support Officer

    2 weeks ago

    Brisbane, Australia Department of Veterans' Affairs Full time

    Location: Brisbane, QLD; Canberra, ACT - Salary Range: $82,795 - $88,307 + Attractive Superannuation The Finance and Procurement Branch is responsible for operational and strategic advice on Finance and Procurement services across the department. This includes Strategic (complex) procurements, simple to complex procurements, policy administration and...

  • Aps Level 6

    2 weeks ago

    Brisbane, Australia Australian Government Full time

    APS Level 6 - $94,736 to $106,876 - Brisbane QLD, Canberra ACT Health Products Regulation Group’s Digital Transformation Branch is seeking to fill multiple Program Support Officer positions at the APS Level 6 classification on an ongoing basis. We are looking for motivated, engaged, high performing individuals who display initiative and will contribute...