Operations Manager

200 years ago, Bolloré Group was born. Today, one of Bolloré Group’s fastest growing business sectors, Bolloré Logistics, have grown to become the world’s top 10 players in freight forwarding and logistics with a powerful network spread across 106 countries, 607 sites with over 20,000 employees. We pride ourselves having developed specific expertise in providing end-to-end supply chain solutions tailored to our customers’ growth and constantly driving innovation to adapt and better cater to their evolving needs. We place our customers at the heart of all our processes, delivering customized solutions while ensuring ethical and responsible business practices.

Here, we believe in People Powered Innovation. It’s the people who brought us to where we are right now, and it’ll be the people who bring us to greater heights. We invite you to join our diverse team on our journey to becoming Global Top 5 in the coming years.

**About the role**:
As part of the Banksmeadow Operations department, this role reports to the Branch Manager, leads internal stakeholders and all freight and transport operations, conducts accounts receivable, accounts payable and netting tasks while overseeing compliance, quality performance and customer service.

**What you will be doing**:

- Operational management
- Management of all Air Freight, Sea Freight and Transport operations
- Review and improve operational processes
- Maintain and monitor daily workflow
- Meet set KPIs
- Manage and monitor team performance
- Allocate workloads within the team to ensure smooth operations during peak activity or staff absence
- Coach and counsel employees to deliver expected outcomes
- Ensure staff have clear performance expectations and are working with structured development plans set in the last appraisal
- Meet set KPIs & review staff appraisals
- Conduct customer service tasks, deliver customer satisfaction & guarantee quality operations
- Liaise with internal & external stakeholders to ensure the smooth running of operations
- Review & improve Import, Export and Customs operational processes
- Maximise efficiency and shipment profit
- Oversee all compliance issues
- Alert changes in customs & trade regulations, identify risks and mitigate the impact on operations and clients
- Report import and export transactions regularly in regards to customs broker activities, issues encountered and escalation
- Work with internal stakeholders to obtain information or data required for Import & Export Customs & Clearance activities
- Ensure Customs-related record keeping is met by internal and external stakeholders
- Accounts receivable:

- Process client requests or disputes
- Notify the BM of client shipments that exceed their credit limit
- Accounts payable:

- Process supplier invoices to accounts
- Netting:

- Process overseas invoices to accounts
- Respond to netting queries
- Handle escalation, complaints & feedback

**Requirements**:
Essential:

- At least five years of Operations Manager experience
- Extensive knowledge in all aspects of Freight Forwarding
- Proven track record of leadership roles
- Knowledge of the local transport industry (including Customs, Compliance Issues, Health and Safety, and Quarantine)

Desirable:

- Interpersonal and communication skills
- Understanding of accounting procedures
- Ability to prioritise and multi-task
- Strong proficiency in Microsoft Office Suite

Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability. We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.