Real-time Rostering Coordinator

3 days ago

Adelaide, Australia Claro Aged Care and Disability Services Full time

**Who we are**:
Claro Aged Care and Disability Services - A leading provider of aged care and disability services across Australia. Our name ‘Claro’ comes from Latin and means ‘to brighten’ - and we’re here to enable you to shine. Whether you or a loved one are seeking support to stay independent at home, comprehensive care to meet personalised goals, or a new specialist disability home - we’ll work in partnership with you and make it happen.

**The Opportunity**:
Reporting to the Real-Time Workforce Lead, the Real-Time Rostering Coordinator is a key role in ensuring the efficient coordination of support worker rosters and client schedules at Claro Aged Care & Disability Services. This position is responsible for real-time adjustments to rosters, proactively managing vacancies, unplanned leave, and immediate shift changes to maintain continuity of care.

In this fast-paced role, the Real-Time Rostering Coordinator will monitor inbound call queues, triage enquiries, and provide rostering solutions that align client needs with workforce availability. They will also manage internal inboxes, ensuring timely responses to requests and adherence to company policies and service standards. By optimising rosters, reducing overtime and subcontractor reliance, and maintaining compliance with fatigue management guidelines, the Real-Time Analyst plays a vital role in delivering efficient and high-quality care.

This is a hybrid role based at our **Adelaide office.**

**You will be responsible for, but not limited to**:

- Proactively manage and adjust support worker and client rosters within the real time period to address shift changes and new service needs, ensuring continuity of care and adherence to company standards and processes.
- Proactively manage vacancies in rosters within the real-time period to resolve unplanned leave and other staffing gaps.
- Monitor and manage inbound phone queues, ensuring adherence to call-handling processes and achieving relevant KPIs.
- Address customer and internal stakeholder enquiries promptly, providing rostering-related advice or triaging calls as necessary.
- Achieve Real-Time Analyst KPIs by reducing overtime and subcontractor hours, rostering within funded hours, minimising errors, adhering to fatigue management guidelines, and meeting shift fill targets.

**To be successful in this role you will**:

- Proven experience in managing rostering and scheduling operations across extensive geographical regions, with a preference for experience in clinical settings.
- Adept understanding of rostering principles and practices, including the ability to adjust and manage rosters in real-time for optimal service delivery.
- Demonstrated success in stakeholder management, with a strong ability to build and maintain operative relationships with the ability to communicate professionally and effectively.
- Possess highly developed organisational skills, enabling meticulous attention to detail while efficiently handling multiple tasks simultaneously

**Additional Requirements**:

- Current National Police Check
- NDIS Worker Screening Check
- Evidence of current work rights in Australia

**What’s in it for you**:

- Friendly team environment with a great community care spirit
- Employee Assistance Program for staff and their families
- Access to the Fitness Passport (FP)
- Flexible, hybrid working arrangements with an option to work a 9-day fortnight

**How to apply

  • Workforce Roster Coordinator

    7 days ago

    Adelaide, Australia Serco Full time

    **Serco is a place where you can grow** Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward. We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including: - Five rostered days off each fortnight - Rotating shift hours...

  • Workforce Rostering Coordinator

    4 weeks ago

    Adelaide, South Australia Soldier On, Ltd Full time

    Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:Five rostered days off each fortnightRotating shift hours from 4:30am to 10:30pm, seven days a weekGreat...

  • Workforce Rostering Coordinator

    2 weeks ago

    Adelaide, South Australia Serco Full time $60,000 - $90,000 per year

    Serco is a place where you can growJoin a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:Five rostered days off each fortnightRotating shift hours from 4:30am to...

  • Workforce Roster Coordinator

    7 days ago

    Adelaide, South Australia Serco Plc Full time $60,000 - $80,000 per year

    Serco is a place where you can growJoin a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including: Five rostered days off each fortnight Rotating shift hours from 4:30am...

  • Rostering Coordinator

    3 days ago

    Adelaide, South Australia Harrison McMillan Pty Ltd Full time $60,000 - $80,000 per year

    Rostering CoordinatorAn amazing temporary role, coordinating and managing rosters in a dynamic aged care environment, ensuring effective coverage, compliance, and workforce planning.Coordinate efficient staff rosters for aged care facility operationsEnsure compliance with awards, agreements, and staffing requirementsWork closely with care and support teams...

  • Operations & Rostering Coordinator

    1 week ago

    Adelaide, South Australia Novatech Creative Event Technology Full time $60,000 - $80,000 per year

    Are You the Master of Coordination?Are you someone who stays sharp and focused when things move fast? Lives for a perfectly timed plan and gets a genuine buzz from turning organised chaos into seamless execution.This isn't a quiet desk job in a sleepy office. This is Novatech Creative Event Technology, South Australia's live event powerhouse, and we're...

  • Rostering Coordinator

    1 week ago

    Adelaide, Australia Lutheran Homes Group Full time

    Two brand new rostering positions - Support LHG after hours - Tax free benefits through salary sacrifice - Rapidly growing organisation with plenty of opportunities for career advancement - Fun and supportive team environment with an active social calendar About Us Lutheran Homes Group (LHG) is a leading not-for-profit provider of home and community...

  • Rostering Officer

    2 weeks ago

    Adelaide, South Australia Just Living Pty Ltd Full time $60,000 - $80,000 per year

    Just Living – Adelaide SASpecialising in community participation, in-home support, improved daily living, short-term accommodation, and supported independent living (SIL), we're on the lookout for a Rostering Officer to join our vibrant team as soon as possible. Based in our Norwood office on The Parade, you'll play a key role in ensuring seamless service...

  • Workforce Rostering Coordinator

    2 weeks ago

    Adelaide, Australia Lutheran Homes Group Full time

    Enjoy tax-free benefits through salary packaging. - Make a meaningful difference by working in a not-for-profit organisation. - Join a close-knit team with strong support and opportunities for growth. - Permanent Full Time Position We’re currently seeking a **Workforce Rostering Coordinator - Hotel Services** to lead the rostering function and workforce...

  • Roster Coordinator. Full-time

    24 hours ago

    Adelaide Region SA, Australia Life Without Barriers Full time

    **Job no**: 501455 **Employment type**: Full Time **Location**: Adelaide **Categories**: Child, Youth & Family - **Flexible working hours, including work from home possibilities**: - **Monthly Rostered Day Off**: - **Up to $15,900 annual salary sacrifice**: - **$2600 annual meal & entertainment card**: - **Work for one of Australia's largest social...