Compliance and Process Optimisation Specialist

**About us**

Sportsbet's purpose is to bring excitement to life for its customers and we do this by over-delivering on excitement through serious fun, disrupting the status quo and living our values. We’re a flexible, progressive, open-minded, and inclusive employer with over 7,000 cool, clever and curious people around the world. As part of the Flutter Group, we’re a global player, but in Melbourne, Sydney and Darwin we’re tight knit, with 1,000 of us bringing excitement to life every day.

Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools

**About the role**

Sportsbet’s Compliance & Process Optimisation Function is centralised capability that accelerates the confidence of the Customer, Sustainability & People Leadership Team in the performance and scalability of our processes and systems (controls) that are relied on to meet our regulatory obligations and continuously drives (implements) efficiencies and scale in our Department as our environment evolves and changes.

This uniquely positioned function not only works through the Department to diagnose and assess the performance of the suite of controls to meet its regulatory obligations, but drives and implements fixes to issues and gaps identified.

Sitting across the entire Customer, Sustainability and People Department, this function supports:

- Customer Operations: The first point of contact for Customers of Sportsbet, through its Contact Centres in Melbourne and Darwin, and Online Chat and supported by Customer Experience, Workforce Management and Payments and Automation Teams;
- Customer Sustainability: Keeping Sportsbet’s Customers safe as they enjoy the products and includes its AML and Safer Gambling Teams and supported by a Technology Delivery Team; and
- People & Culture: A whole of business enabling function including People Business Partnering, Organisational Development, Talent and Performance, Reward & People Operations.

The Compliance & Process Optimisation Specialist is accountable for:

- Delivering a “line 1” assurance program of work assessing and formulating opinion (i.e. controls testing) over the health and performance of our controls to meet the relevant regulatory compliance requirements (e.g. AML/CTF, NTRC, Responsible Gambling, Privacy, HR and Industrial Relations)
- Identifying, designing and implementing business process and system optimisation to ensure the Function is performing at peak today and prepared to accommodate future growth
- Supporting the design and implementation of solutions to meet regulatory changes, internal and external audit findings and compliance incidents.

Key responsibilities include:

- Develop, maintain and operationalise the Customer & People Compliance Plan articulating the Function’s regulatory compliance obligations (e.g. AML/CTF, NTRC, Responsible Gambling, Privacy, HR and Industrial Relations) in plain-English and critical control environment in place to prevent and/or detect breaches
- Collaborate with the C&P Leadership Team and Heads Of to design, fine tune and optimise the control environment to prevent and/or detect breaches
- Conduct periodic testing of the design, effectiveness and scalability of those controls and design improvements to address gaps
- Coordinate compliance incidents and breaches that have occurred within the function and collaborate with Risk & Compliance and/or Legal on the management and response to those incidents and breaches
- Collaborate with the Customer & People Leadership Team and Heads of to identify and prioritise opportunities to improve internal processes, systems and vendors
- Design and implement improvements to processes, systems and the way vendors or third parties are managed in accordance with prioritisation roadmap
- Collaborate with internal stakeholders to assess the impacts of regulatory change and design and implement solutions to meet those changes and/or coordinate feedback back to Legal and External Affairs regarding points of contention
- Execute and/or coordinate testing of the solution prior to implementation to ensure the solution as developed meets the regulatory changes
- Coordinate the entry and exist of relevant internal audits impacting CSP including the drafting of management comments and actions to ensure they are delivered at pace, while operationally and technically feasible
- Coordinate the implementation of internal audit actions to ensure they are implemented within the agreed timeframes

**About you**
- Proven experience in driving and delivering performance optimization and improvement across processes, systems and vendors
- Proven experience in making customer centric and risk-based decisions from performance indicators and data
- A demonstrable track record working in high profiled industries
- Proven experience building scaled, sustainable, technology enabled strategies through period of intense growth and driving thes