Customer Support Coordinator

5 days ago

Scoresby, Australia Country Fire Authority Full time

Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.

To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.

**About the Role**
- Put customers at the heart of everything we do_

Working as part of the Logistics team, you'll contribute to the development, implementation and evaluation of processes that ensure exemplary service. Your strong customer service skills and ability to deliver outcomes on time will be key to supporting CFA volunteers and achieving team objectives.

**About You**

You are highly organised, able to prioritise tasks to meet competing demands and have excellent administrative skills, including record management and processing. You work well independently, using initiative to get things done, but also enjoy collaborating as part of a team.

You will be able to demonstrate proficiency in Microsoft Office and experience with inventory or order management systems like SAP, with a general understanding of logistics and order delivery processes. Above all, you are committed to providing exemplary service to customers and stakeholders alike.

**_ A detailed position description is attached._**

**Why choose CFA**
- Meaningful Purpose: Your contribution truly makes a difference
- Work-Life Balance: Paid parental leave, generous leave provisions
- Growth Opportunities: Learning and development
- Flexibility: Hybrid work options with flexible work arrangements
- Discounts: Emergency Memberlink discounts on various services
- Wellbeing Focus: Healthy for Life programs, flu vaccinations
- Member Assistance Program: Access support across 8 service pathways

**Your Application**

**Pre-employment Checks**
- Successfully complete Reference Checks, a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

**CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.**

**Applications close: 11:59pm 18 September 2025.

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