Arbitration Support Team Leader

Location: Melbourne | CBD

Job type: Full time / Ongoing

Organisation: Accident Compensation Conciliation Service

**Salary**: $111,704 - $120,189

Occupation: Legal

Reference: VG/ACCS/AB/60004

**Arbitration Support Team Leader**

**Accident Compensation Conciliation Service (ACCS)**

**Melbourne**

**$ 111,704 per annum (plus super) + incredible career opportunities + excellent mentoring and support**
- **Play a key role in helping injured Victorians to find a way forward**
- **Enjoy rewarding work, a respectful culture, and the support you need to thrive**
- **Competitive remuneration, flexibility, and incredible benefits**
- Searching for real purpose and authentic people? Help bring our groundbreaking new arbitration service to life - and be valued for your work._

**The impact you'll have**

At ACCS, we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's been making an impact since 1992.

As we embark on an exciting new chapter with the addition of an Arbitration service, we need you to join us as the Arbitration Support Team Leader. In this role you will be responsible for leading and managing a team of Case Support Officers and Hearing Support Officers within our Arbitration service. Reporting to the General Manager of Registry, you will bring your unique perspectives and expertise to help turn our proud legacy into a bright future.

Providing Leadership, direction, and a collaborative mindset, you will:

- Lead and manage a team of Hearing Support Officers and Case Support Officers in the delivery of a high performing and efficient arbitration support service in a way that meets operational objectives and legislative requirements
- Provide direction, support, feedback and guidance to the team to ensure a consistently high-quality service
- Work closely with team members to facilitate individual high performance and accountability through mentoring, coaching and professional development
- Work closely with the team to assist in decisions making particularly regarding referrals for arbitration as well as the escalation of complex matters for technical and/or legal advice
- Oversee the Arbitration dispute process to ensure disputes are progressed in a timely way and per legislative requirements and Ministerial Guidelines

**Who we're looking for**:
To succeed in this role, you will have:

- Experience leading teams and meeting the needs of multiple stakeholders within a service-oriented environment
- Well-developed ability to effectively coordinate and lead a team, set expectations, manage resources, allocate tasks and respond to service requirements as necessary
- Be able to foster a supportive and collaborative work style that challenges, empowers and inspires others to fulfil their potential
- Well-developed verbal and written communication skills and the ability to engage with a broad range of audiences including participants in hearings, parties to disputes, and other ACCS staff
- Ability to prioritise and allocate dispute workloads and task effectively along with the ability to meet service, efficiency and performance standards

For further information, please refer to our position description.

**Resolution matters. And so do you.**

We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:

- Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working.
- More leave when you need it most - flexible leave arrangements tailored to you.
- Access to our 24/7 employee assistance program for you and your family.
- A progressive and supportive work environment with experienced leaders who are invested in you.

Here are some of the things we hope you'll love about working with us:

- **Help Victorians find a way forward**

As a Arbitration Support Team Leader, you'll play a vital role in helping injured workers and employers overcome some of the most challenging times of their lives.
- **Find support and relationships that count**

Respect is a key value here. We trust and empower you to be your best self, at work and home.
- **Respect today, shape tomorrow**

Bring your diverse thinking and help make us even better.
- **Be rewarded for your contribution**

We offer you real professional development opportunities, including one PD day a month, plus a wide range of rewards and benefits to help you thrive.

**Want to help us shape a brighter future? Join us.**
- Your interest and motivation in the position and how you can make a valuable contribution to the team and broader organisation.
- Your suitability for the position by outlining all the relevant behavioral traits, skills, experience and capability.
- ACCS is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, relig