Claims Manager

1 week ago

Parramatta, Australia Supercare Solutions Pty Ltd Full time

**ABOUT US**

At SuperCare, we believe that health and well-being should always come first. As a pioneering Australian company, we are committed to empowering individuals to prioritise their health by facilitating the early release of Superannuation for essential medical treatments. We have been positively impacting the lives of thousands since we started more than a decade ago, making medical care more accessible without the financial burden.

With offices strategically located in Sydney and Canberra, we provide nationwide support to ensure our clients receive the care they need, wherever they are. As industry leaders, we are continuously innovating to deliver exceptional client experiences. Our success is driven by a passionate team dedicated to making a meaningful difference in people's lives. We foster a work environment that not only supports employee growth but also encourages the development of skills that contribute to our mission.

As we grow, we are excited to invite an experienced and highly competent **Claims Manager **to help with our mission of transforming lives.

**THE ROLE**

**Responsibilities**:

- Address all client inquiries and concerns, demonstrating a high level of professionalism and empathy
- Provide comprehensive solutions and resolve complex client concerns in a timely manner
- Collaborate cross-functionally with other departments to address client needs and improve overall service delivery
- Proactively identify opportunities for process improvement and contribute to the development of best practices
- Maintain accurate records of client interactions and follow-up activities in the CRM system
- Uphold SuperCare policies and procedures while adhering to service level agreements (SLAs)

**THE PREFERRED QUALIFICATIONS**
- At least 2 years of experience in a customer service role, preferably in a corporate setting within a service industry such as insurance and banking industries
- Experience in an IVF-related industry is a big plus
- Has experience handling escalated issues effectively and coaching staff
- Strong interpersonal skills and the ability to build rapport with clients and colleagues
- Excellent written and verbal communication skills, with a keen attention to detail
- Proficiency in using CRM software and other relevant tools to manage client interactions
- Ability to thrive in a fast-paced environment and adapt to changing priorities
- A proactive approach to problem-solving and a commitment to delivering exceptional service
- Preferably with experience in Medical Administration

**THE OFFER**
- Competitive salary commensurate with experience plus bonuses
- Opportunity for professional development and advancement within SuperCare
- A dynamic and supportive work environment committed to an engaging Employee Experience
- Comprehensive training program

**HOW TO APPLY**

If you are passionate about making a meaningful impact and thrive in a collaborative, innovative setting, we’d love to hear from you Join us at SuperCare and be part of a team that is changing lives every single day.

Pay: From $65,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift

Supplementary Pay:

- Bonus

Application Question(s):

- Expected annual salary

Work Authorisation:

- Australia (preferred)

Work Location: In person

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