Claims Officer

Primary Details

Time Type: Full time

Worker Type: Employee

Please see more information about QBE careers here

Careers- Location: Parramatta, Melbourne and Brisbane- Type: Permanent, full time
- The opportunity
- We’re looking for a skilled Claims Officer to join our dynamic Commercial Property Claims team. In this role, you’ll play a key part in delivering exceptional claims service, analyzing policy coverage, and expertly managing the investigation, evaluation, and negotiation of a variety of cases.
- If you’re passionate about making a real impact and thrive in a collaborative environment, we’d love to hear from you
- Your new role- Stay up to date with insurance guidelines and policy changes, ensuring compliance.- Resolve non-compliant issues and escalate when necessary to maintain standards.- Build strong client relationships, responding to requests promptly and professionally.- Process property claims, determine coverage, and ensure accurate settlements.- Set reserves, authorise payments, and efficiently manage claim resolutions.- Identify and report suspicious claims, while maintaining clear communication with all stakeholders and adhering to confidentiality guidelines.
- About you- Previous claims officer experience - Commercial Property Claims experience is highly advantageous- An insurance background where you have provided a world class customer service experience and have shown passion to grow and develop into a property insurance professional- A strong focus on customer service with the ability to build rapport over the phone and handle varying customer expectations and demands- A highly empathetic approach to dealing with customers, possessing the ability to be friendly yet professional- Self-motivated with excellent organisational skills
- About QBE
- We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.
- We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
- And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.
- With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
- We believe this is our moment - what if it was yours too?- Careers
- Benefits
- We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice- 18 weeks’ gender-equal flexible leave for all new parents, including paid super- The ability to maximise retirement savings through voluntary super contributions and company matching- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
- Rewards & Recognition
- We value our employee’s experience with us and are proud to have been recognised for the following awards:
- 2021 LinkedIn Top Employer & HRD Employer of Choice- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards- Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)- Family First accredited employer since 2021
- QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at Skills:
Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance

Application Close Date: 23/06/2025 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equ