Service Delivery Coordinator

1 week ago


Rydalmere, Australia Johnson Controls Full time

**Job Details**

**Job Details**

**ADT Security **has a reputation as **one of Australia’s most trusted home and business security companies **with safety and security the cornerstone of the business. Its world-class technology and A1 Grade monitoring have been protecting Australians for decades.

ADT Security is part of Johnson Controls. We are a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all our stakeholders through a strategic focus on our buildings and energy growth platforms

**Responsibilities**:

- Support our valued customers’ enquiries by proving exceptional customer service while identifying customer needs and working to solve them promptly.
- Manage installations and service call enquiries
- Strive to ensure all SLA’s are met in accordance with our existing contracts and customer expectations
- Inventory management, parts ordering for service jobs
- Sub-Contractor Management including follow ups, invoicing and general work flow
- Updating Mastermind with all contractual and customer information
- Creating jobs for warranty and service claims
- Creating quotations and purchase orders for service jobs
- Accurate data entry for all customer invoicing and job updates
- Interpretation and rectification of invoice issues; process reversals and credits where required
- Manage subcontractor payment process including all related data entry relating to input of costs

**What we look for**:

- Experience in a high volume, KPI driven, fast paced customer service or administrative role or even an ex-security technician who may want to move to a more office-based role.
- Team members who can pick up the phone and strive to solve whatever comes their way
- Customer centric, empathetic, patient and understanding demeanor.
- Preferred experience using Mastermind and Pronto
- High level of experience in MS Office software including Outlook, Word, and Excel
- Ability to work effectively within a team and or independently
- Security License preferred



  • Rydalmere, Australia ED - Group Support Functions Full time

    **About Us** Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia. United behind a common purpose of ‘Creating a more sociable future...

  • Dispatch Coordinator

    2 weeks ago


    Rydalmere, Australia UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Rydalmere, Australia Hager Electro Pty Ltd Full time

    **Why join the** **Sales** **department?** Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our...


  • Rydalmere, Australia iDA Australia Full time

    We are looking for a **Customer Service Coordinator** in our Customer operations which are as core to our client services as the products themselves! Being a member of our Customer Service team, you will be responsible for service administrative processes and master data. In this role you will also receive, record, and process service orders, enquiries and...

  • Project Coordinator

    2 weeks ago


    Rydalmere, Australia Hager Electro Pty Ltd Full time

    Do you have a high customer orientation? Do you want to provide the best services to our customers by coordinating our internal and external stakeholders? We are seeking an **Project Coordinator** reporting to the Estimating & Project Delivery Manager based in Rydalmere, NSW for a permanent contract. The position holder directly works with customers,...


  • Rydalmere, Australia Johnson Controls Full time

    **Job Details** Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the...

  • Project Coordinator

    1 week ago


    Rydalmere, Australia Protech Warehousing & Manufacturing Full time

    Seeking an experienced **Project Coordinator **with strong organizational skills to join a leading supplier of electrical solutions in Rydalmere. You will provide administrative support to internal & external stakeholders ensuring the successful delivery of project orders, post engineering and design approval. **Key responsibilities;** - Create and process...


  • Rydalmere, Australia Hager Electro Pty Ltd Full time

    **Why join the** **Sales** **department?** Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our...

  • Dispatch Coordinator

    2 weeks ago


    Rydalmere, Australia Labour Connect Full time

    Lead efficient logistics operations for biotechnological shipments - Exceed customer expectations with timely deliveries and excellent service - Join a dynamic team at and make a difference in the industry **LABOUR CONNECT** **Job Title: Dispatch Coordinator - Logistics** **Location**: Rydalmere **Position Summary**: As a Dispatch Coordinator, you will...

  • Design Coordinator

    1 day ago


    Rydalmere, Australia Parramatta City Council Full time

    The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally,...