Practice Support Supervisor

**Introduction**:
Please note that it is a genuine requirement that this position be filled by an Aboriginal or Torres Strait Islander person in accordance with s25 of the Anti-discrimination Act 1991 (Qld).

About ATSICHS Brisbane

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.

**Description**:
About the role

As a key member of the ATSICHS Brisbane team, the Practice Support Supervisor is expected to personally contribute to the shaping and achievement of ATSICHS vision and goals within their own scope. They will contribute to excellent patient care the Practice Support Supervisor will provide support and advice to the Medical Reception Team, ensuring the medical administration function is conducted in an accurate and time sensitive manner; it is therefore an essential requirement that the Practice Support Supervisor is competent in working autonomously with an attention to detail. The Practice Support Supervisor will actively contribute to the ongoing development of best-practice Medical Administration and Quality Improvement Frameworks and will be responsible for by improving health care by assisting the practice manager. They will support fellow staff in a team environment to build collegiality and a sense of belongingness within the team and ATSICHS family. Staff will actively participate in team activities and contribute to a flourishing workplace culture that promotes the ethos and values of ATSICHS Brisbane as a long standing Aboriginal Community Controlled Organisation.

Duties

Provide effective leadership and support to the medical receptionist team
Actively contribute to the implementation of the Model of Care
Ensure efficient patient flow though effective management of the clinic calendars
Ensure appropriate handling of GP referrals
Emphasis on leading and supporting the function of the medical reception

Culture

Enjoy working in an oranisation that makes a difference in the community. Join our friendly and supportive Health Care team that will help you grow personally and professionally.

**Benefits**:
Annual salary of $62,064, salary inclusive of the benefits of not-for-profit salary packaging equivalent to $74,541, plus super. (Salary packaging provides for up to $15,900 of your salary to be tax free on top of the tax-free threshold and can be applied to living expenses such as mortgage repayments or rent, meals, entertainment, and accommodation)
Career Development
Give back to community

**Skills and Experiences**:
Essential

Current First Aid & CPR
Certificate III Business Administration (or equivalent)
Previous experience working in an administration and /or service coordination role
Experience working within an Aboriginal and Torres Strait Islander Community Health Service
Previous experience working with an electronic Patient Management System such as MMEx
Knowledge and understanding of the Australian Medicare Benefit Schedule (MBS) and the Medicare system and Practice Incentive Programs (PIP)
3 Covid-19 doses and recognised by Medicare

Desirable, but not mandatory

Ability to work as part of a multi-disciplinary team and understand the cycle of care patient system
Ability to work with Aboriginal and Torres Strait Islander Communities and their leaders, respecting traditional culture and ways of doing business
Demonstrated organisation skills, including an ability to multi-task, to plan, set and prioritise workloads to meet deadlines, and to work independently, efficiently and effectively
Knowledge of and experience working with - AGPAL, PIP IHI Revenue and MBS (Medicare Billing Schedule)
Interpersonal communication skills that demonstrate your ability to problem solve and negotiate positive outcomes
Demonstrated interpersonal skills with a focus on client focused outcomes

How to apply

Applications can be submitted by following the links on the Recruitment page. Please note the advertising closing date is indicative only.