Customer Service Supervisor

6 days ago

Northgate, Queensland, Australia Larson-Juhl Australia Full time

Who We Are

Larson-Juhl is the trusted name behind the best and most highly regarded products in the Picture Framing Industry, globally. Proudly part of the prestigious Berkshire Hathaway Group, we have a rich heritage dating back to 1957.

With decades of expertise, a commitment to quality, and service, Larson-Juhl is the most recognised and respected brand in the Australian Picture Framing Industry.

We're passionate about what we do, proud of the values we stand by, and we're looking for a Customer Service Supervisor who shares our commitment to Service, People, and Product – and will help us continue to deliver excellence to our customers

About the Role

We're looking for a Customer Service Supervisor who combines great leadership with a hands-on approach. In this role, you'll not only lead and develop the team to deliver excellent service but also work alongside them day-to-day, setting the standard through your own example.

Your time will be split between:

  • 70% leading, coaching, and being part of the customer service function.
  • 30% overseeing the day-to-day accounts receivable and credit control operation to keep things running smoothly behind the scenes.

At the heart of everything we do are our three value pillars: Service, People, and Product. In this role, you'll bring those values to life every day – ensuring our customers receive outstanding service, our people feel supported and valued, and our products are backed by a team who care deeply about getting it right.

What You'll Do

Support & Lead by Example (70%)

  • Work side-by-side with your team, handling customer enquiries and setting the tone for service excellence.
  • Motivate, coach, and support team members to reach their full potential.
  • Act as a first point of escalation for more complex customer issues.
  • Foster a positive, collaborative team culture where people feel valued and supported.

Accounts Receivable & Credit Control (30%)

  • Oversee the day-to-day accounts receivable and credit control operation.
  • Ensure invoicing, collections, and account reconciliation are completed accurately and on time.
  • Follow up on overdue accounts in a professional and customer-focused way.
  • Partner with Finance to ensure accurate reporting and healthy cashflow.

About You

We're looking for someone who brings both skills and the right qualities:

  • Integrity – doing the right thing, even when no one is watching.
  • Accountability – taking ownership and following through.
  • Communication – approachable, clear, and professional with both customers and colleagues.
  • Team Player – works well with others, valuing input and ideas.
  • Collaboration – able to build strong working relationships across teams to achieve shared goals.

What You'll Bring

  • Experience in customer service, ideally with some leadership or supervisory responsibilities.
  • A hands-on approach – you enjoy being part of the team, not just managing from the sidelines.
  • Experience with accounts receivable and credit control operations.
  • Strong problem-solving, organisational, and decision-making skills.
  • Proficiency with Microsoft Office Suite.
  • Experience with Navision operating system (highly regarded).
  • Experience with Five9 phone system (highly regarded).

Why Join Us?

  • A supportive, people-first culture where your contributions are valued.
  • The chance to grow, develop, and shape a high-performing team.
  • A varied role where no two days are the same.
  • Competitive salary, flexible environment and incentives.

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