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Claims Consultant
3 weeks ago
An exciting new opportunity had opened up at one of Melbourne's leading insurance organisations
Claims Consultant
The Role We have an exciting Permanent Full-time opportunity with an opportunity to become hybrid for a Claims Consultant to join our Swann Insurance claims team located in the Melbourne CBD. In this position you will be responsible for managing the end to end life cycle for motorcycle claims, handling inbound customer queries, liaising with key stakeholders and processing claims in accordance to company polices. This position will require you to utilise your excellent communication, negotiation and time management skills while also displaying empathy to succeed.
Key Responsibilities:
- Ensure effective management of work allocation in accordance with set established Service Standards
- Maintain and support relationships with customers including, internal and external providers
Skills and experience:
- Strong analytical, negotiation and problem-solving skills
- Excellent verbal and written communication; as well as exceptional customer service
- The capacity to efficiently manage your time and multitask
- Ability to take ownership of your work in a high-pressure environment
- Relevant industry experience is desired but not essential
What you'll get in return:
- 5 weeks training and ongoing support
- Office located in CBD close to public transport and cafes
- Access to great staff discounts and benefits
- Opportunity to work from home after 3-4months
What you need to do now:
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
**LHS 297508** #2712441
