Manager Ndis Worker Check, Temporary Opportunity, Clerk Grade 11/12

**Office of the Children’s Guardian**

**Manager, NDIS Worker Check**
- ** Join a dynamic workplace and be part of the NDIS Worker Check directorate who play a role in keeping people with disability (NDIS participants) safe.**:

- ** Supportive and collaborative team culture, committed to diversity and inclusion in the workplace.**:

- ** One full-time, temporary opportunity located at Strawberry Hills with potential for further extension or ongoing employment prospects and hybrid / flexible working arrangements.**:

- ** Clerk Grade 11/12 - 35 hours per week - $149,739- $173,174 per annum (plus employer's contribution to superannuation and annual leave loading).**

**About the Office of Children’s Guardian**

The Office of the Children’s Guardian (OCG) upholds NSW children and young people’s right to be safe by overseeing, regulating and monitoring organisations and individuals that provide services to children. We are guided by our values of integrity, trust, service, accountability, respect and empathy.

To find out more about the Office of the Children’s Guardian, visit our website.

**About the directorate**

The NDIS Worker Check is a division of the OCG. It operates under the National Disability Insurance Scheme (Worker Checks) Act 2018 (NSW). It screens workers that provide services and supports to people with disability (adults and children) under the NDIS. It aims to support people with disability by preventing workers that pose a risk of harm from working with them. We gather information about a person’s history, such as their criminal and workplace records, and undertake an assessment as to whether they pose a risk of harm.

**About the role**

The Manager leads and coordinates a multi-disciplinary team to ensure effective and efficient service delivery. This includes the efficient execution of decisions, consistency in decision-making across the team, and that decisions are evidence-based.

The Manager provides advice and guidance, develops capabilities and competency and ensures compliance with relevant legislation, business policies and procedures.
The Manager coordinates a team of Team Leaders and Assessment Officers that review history information about applicants, reviewing and categorising criminal, workplace and other records in accordance with relevant legislation and business procedures. They make assessments as to whether an applicant poses a risk of harm to people with disability (NDIS participants).

The Manager demonstrates our values (fair, open, accountable, respectful), is considered and decisive, technically competent, and has strong people management and customer service skills.

We are seeking a motivated and resilient person to:

- Managing the day-to-day performance of the team including allocating and progressing work, providing direction and guidance, resolving issues, and ensuring decisions are considered and timely.
- Participating in review, reform or monitoring projects, identifying areas to improve processes and practice, and providing advice across the team.
- Supporting staff through uncertainty and change in a high volume, challenging and dynamic operating environment.

**Key knowledge and experience**
- Demonstrated experience in risk analysis and assessment is preferred.
- Proven experience in administrative or regulatory decision making is preferred.

**Essential Requirements**
- A tertiary qualification in a relevant discipline and/or extensive relevant workplace experience is required.
- All roles associated with the Office of the Children's Guardian are required to have a current Working With Children Check.

For further information about the role, please view the **role description**.

**Our commitment to Diversity**

**How to apply**

We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description, so please develop your response with this in mind.

**Targeted questions**
- Describe a set of circumstances that resulted in a particularly difficult or sensitive conversation with a customer or colleague. What were the issues/challenges and what was your approach to resolving these issues? In your answer, please detail your actions and the outcome.
- Provide an example of a time when your performance resulted in timely and quality outcomes. In your answer, please outline the steps you took in achieving the outcome and whether you could have done anything differently

**Note**: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.

Applications closing date**:Wednesday, 13 August 2025 at 10:00am**
- A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months._