Service Coordinator

2 weeks ago

Perth, Australia FourQuarters Full time

Immediate start - start next week
- Family friendly working hours
- Rewarding and inclusive environment

**Client**:
Our client is a leading provider of high-quality medical equipment and services, dedicated to improving the lives of patients and healthcare professionals alike. They are committed to delivering exceptional customer service and ensuring the smooth installation, servicing, and repair of medical equipment.

**Role Overview**:
We are seeking a proactive and customer-focused Service Coordinator who enjoys variety, loves customer service and is outcome driven. As the Service Coordinator, you will be responsible for interacting with customers, providing administrative information, and addressing their enquiries, concerns, and requests related to the installation, servicing, and repair of their medical equipment. Your exceptional communication and problem-solving skills will contribute to maintaining a high level of customer satisfaction.

***

**Key Responsibilities**:

- Serve as the primary point of contact for customers, responding to their enquiries, concerns, and requests promptly and professionally.
- Provide accurate and detailed administrative information to customers regarding the installation, servicing, and repair of medical equipment.
- Coordinate with internal departments and external service providers to ensure timely and efficient resolution of customer issues.
- Maintain comprehensive customer records and documentation, including service requests, equipment details, and relevant communication.
- Collaborate closely with the sales team to identify opportunities for additional products and services to meet customer needs.
- Proactively follow up with customers to ensure satisfaction and resolve any outstanding issues or concerns.
- Keep up-to-date with industry trends, product knowledge, and regulatory requirements related to medical equipment.

**Requirements**:

- Previous experience in a customer service or administrative role, preferably in the healthcare or medical equipment industry.
- Strong communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
- Excellent interpersonal skills, with the ability to build rapport and maintain positive customer relationships.
- Exceptional organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
- Familiarity with Mex software is highly desirable and will be given preference.
- Ability to work independently as well as collaboratively in a team-oriented environment.

**Benefits**:

- PT - Family friendly hours
- Immediate start
- Ongoing opportunity, great way to return to the workforce

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