Travel & Expenses Front Officer

4 days ago

Moorebank, Australia ABB Full time

**Travel & Expenses Front Officer**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
In this role, you will work in a global and regional team of Front Office Travel & Expenses experts focusing on demand management, service level escalation and service level agreement governance within Travel and Expense Management area. Reporting to the Travel and Expenses Front Officer Regional Lead for AMEA Region, you will act as single point of contact for all travel and expense related matters across countries.

**Your responsibilities**:

- Collecting business needs and connecting with T&E teams to develop the proper solution (dashboard, reporting, on-line training, policy changes)
- Handling questions related to T&E performance from the business and country management and analyze business and country data on T&E and propose improvements internally and externally
- Act as escalation point for the business, country and T&E audit team for complex escalations and help to reach agreement in escalations when business and T&E audit don’t agree
- Tracking T&E program compliance and raise non-compliance with focus on non-travel related spends discovered during audit or analytics and take care for the travel policy owners (global and local)
- Supporting in establishing Performance and KPI Measurement Systems and reporting performance challenges between business and T&E HUBs
- Keeping the business & country management informed about SLA, KPI and user satisfaction surveys. Follow up on quality measures, T&E performance figures from T&E HUBs and feedback from HUBs for business and Country

**Your background**:

- Minimum of 5 years’ experience working within the travel industry or held a similar position dealing with complex travel and expenses activities
- Experience with implementing new technology tools and systems
- Fluent in English
- Basic project management skills are preferred
- Ability to interact with different levels of employees and advanced communication skills in multicultural environment

**More about us**:

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