Security Operations Centre Operator

WHAT WE CAN OFFER
- Competitive Rates | $27.41 (weekdays) $33.35 (nights) $38.88 (Sat) $41.12 (Sun) + Super
- 24/7 fixed rotating roster | 365 days a year (including public holidays)
- Located in a modern, high-rise office space with great views of Melbourne CBD, with a large desk for you to work from
- A varied and interesting call centre based Physical Security Operations Centre role, engaging with our banking client's staff of all levels

ABOUT THE ROLE
This fast-paced Security Operations Centre role sits within a large team within the Melbourne CBD, within a state-of-the art control centre in a modern corporate office with fantastic views over the city, and a large desk for you to work from. In this position you will provide control room monitoring and call centre duties to assist with our corporate client's security needs, ensuring that you are adhering to our client's KPIs. Communication skills are essential in the role, as most of your day will be spent on the phone as part of the security helpdesk function, speaking to our client's staff, with individuals at all levels of their organisation. Duties in the role will include:

- Assisting with the telephone call centre helpdesk function for our corporate client's internal security phone lines and emergency line, speaking to staff at all levels of the organisation.
- Remote incident response and coordination, for instance, liaising with internal and external staff regarding security matters, including emergency calls to triple zero and police.
- Security service bookings and dispatch of guards, roving patrol teams, and technicians, as well as coordinating with our client's contractors.
- Completing accurate and detailed incident reports in our client's database.
- CCTV and alarm monitoring, as well as use of building management systems.
- Use of standard computer systems such as the Microsoft Suite, including Outlook and Microsoft Word.

WHAT WE ARE LOOKING FOR
- Victorian Security Licence.
- Certificate II or III in Security Operations.
- Call centre security operations experience & alarm monitoring experience is highly desirable.
- Strong communication skills and a professional phone manner.
- Computer-literate, and comfortable adapting to and learning new systems.
- Experience working in a fast-paced environment and being able to prioritise tasks.

COMPLIANCE
Shortlisted applicants will be invited to attend a 30-minute online interview via Google Meet with 2 members of our Security Team.
If successful after the interview, you will need to complete and pass a pre-employment medical assessment, a national police check, and reference checks.
Upon passing, you'll receive an employment contract plus a final set of Onboarding Forms to complete.
ABOUT US
G4S / Allied Universal are one of the largest private employers in the world with over 750,000 employees globally.
In Australia we employ nearly 2000 staff across a wide range of contracts from Port Philip Prison (which we run end to end), Prisoner Transport for Victoria to Corporate Security contracts with Woodside & Shell and Mobile Speed Camera Operations in NSW to name just few.
Our Purpose at G4S is 'Securing the present to help build safe, prosperous communities'. The communities we serve are looking for the safety and confidence that vaccination brings. So that we can demonstrate to these communities, and our customers, that our people take this responsibility seriously, it is a requirement for all new employees to be vaccinated, unless you have an authorised medical exemption.
G4S is an equal opportunity employer and encourages anyone who is interested in this position to apply.
Aboriginal and Torres Strait Islander people are strongly encouraged to apply.