Security Operations Centre Operator

3 days ago


Melbourne, Australia G4S Full time

What we can offer you
- Competitive casual Rates | $34.26 (weekdays) $40.20 (nights) $47.96 (Sat) $61.66 (Sun) + Super
- Casual or Part-time available, minimum 42 hours per fortnight with opportunity to pick up extra shifts
- Variable shift pattern working 2, 3, 4 or 5 days per week which changes depending on hours worked per shift
- A varied and interesting call centre based Physical Security Operations Centre role, engaging with our banking client's staff of all levels

About the role
This fast-paced Security Operations Centre Operator role sits within a large team within the Melbourne CBD, within a state-of-the art monitoring centre in a modern corporate office with fantastic views over the city, and a large desk for you to work from. In this position you will provide control room monitoring and call centre duties to assist with our corporate client's security needs, ensuring that you are adhering to our client's KPIs. Communication skills are essential in the role, as most of your day will be spent on the phone as part of the security helpdesk function, speaking to our client's staff, with individuals at all levels of their organisation. Duties in the role will include:

- Assisting with the telephone call centre helpdesk function for our corporate client's internal security phone lines and emergency line, speaking to staff at all levels of the organisation.
- Answering calls from NAB employees requiring assistance with situations that need to be responded to very quickly.
- Remote incident response and coordination, for instance, liaising with internal and external staff regarding security matters, including emergency calls to triple zero and police.
- Monitoring ATM points and after hour alarms for the branches.
- Security service bookings and dispatch of guards, roving patrol teams, and technicians, as well as coordinating with our client's contractors.
- Completing accurate and detailed incident reports in our client's database.
- CCTV and alarm monitoring, as well as use of building management systems.
- Use of standard computer systems such as the Microsoft Suite, including Outlook and Microsoft Word.
- Please note - Part-time role pay rates are $27.41 (weekdays) $33.35 (nights) $41.12 (Sat) $54.81 (Sun) + Super + accrued leave entitlements

A few requirements
- Victorian Security Licence
- Certificate II or III in Security Operations
- Experience dealing with a high volume of inbound calls, of different levels of urgency
- Experience in a control room or monitoring centre environment, managing multiple sites and alarms

The process
- Shortlisted applicants will receive a phone call with one of our recruiters
- The next step is to attend an onsite interview and site tour with our Operations Manager
- If successful after the interview, you will need to complete and pass a pre-employment medical assessment, a national police check, and reference checks.
- Upon passing, you'll receive an employment contract plus a final set of Onboarding Forms to complete

About G4S Australia and New Zealand
G4S, An Allied Universal® Company is a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. With a workforce of approximately 800,000 employees worldwide and over 2,000 across Australia and New Zealand, we leverage global best practices to help deliver our promise locally: keeping people safe so our communities can thrive. We partner with Government, industries and law enforcement agencies to deliver Integrated Security and Justice Services across a diverse range of portfolios, including Port Phillip Prison, Mount Gambier Prison, Prisoner Transport Operations, Court Security, Custody Centres, Corporate Security, Mobile Speed Cameras, our Support Offices, and more.



  • Melbourne, Australia Executive Security Solutions Full time

    **About ESS** Executive Security Solutions (ESS) is an Australian owned, national company that specialises in providing full suite of security services. Through our state-of-the-art Grade A1 Security Operations Centre (SOC), we provide comprehensive electronic security solutions, including alarm and CCTV monitoring as well as the installation and maintenance...


  • Melbourne, Australia Challenger Security Full time

    The National Operations Centre (NOC) Operator plays a critical role in ensuring the continuous safety, coordination, and support of our security services across the company’s operations nationally. **About the Role** The NOC Operator plays a pivotal role in the central coordination and support of nationwide security operations. Based in our...


  • Melbourne, Victoria, Australia NEXTDC Full time $60,000 - $90,000 per year

    Company Description At NEXTDC we are building the heart of Australia & Asia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers. NEXTDC is an exciting ASX 100-listed technology...


  • Melbourne, Australia Challenger Security Full time

    **About Us** Challenger Security (VIC Master Licence: 936-839-70S) is an industry leader in the delivery of world class security services and solutions. With national coverage, we have long standing client partnerships with global brands. We pride ourselves on a timely delivery and professional security solutions in; manpower, patrols and alarm responses,...


  • Port Melbourne, Victoria, Australia Challenger Security Pty Ltd Full time $60,000 - $90,000 per year

    About the RoleThe National Operations Centre (NOC) Operator plays a critical role in ensuring the continuous safety, coordination, and support of our security services across the company's operations nationally.The NOC Operator is responsible for monitoring, coordinating, and supporting security operations across all Challenger Security client sites during...


  • Melbourne, Australia G4S Full time

    What we can offer you - Competitive Rates | $27.41 (weekdays) $33.35 (nights) $41.12 (Sat) $54.81 (Sun) + Super - 24/7 fixed rotating roster | 365 days a year (including public holidays) - Variable shift pattern working 2, 3, 4 or 5 days per week which changes depending on hours worked per shift - A varied and interesting call centre based Physical Security...


  • Melbourne, Australia Department of Transport and Planning Full time

    Location: Melbourne | CBD Job type: Full Time - Fixed Term Organisation: Department of Transport and Planning **Salary**: $109,730 - $132,764 Occupation: IT and Telecommunications Reference: 6505 **About Us** About Us The Department of Transport & Planning brings together all transport modes to design, plan, build and operate Victoria's transport...


  • Melbourne, Australia Challenger Security Full time

    **Who we are**: Challenger Security (VIC M/L: 936-839-70S) is a leading provider of premium security and concierge services, trusted by some of the world’s most recognised brands. We deliver excellence across luxury retail, shopping centres, corporate and commercial spaces, government institutions, and high-profile media and technology clients. Our...


  • Melbourne, Australia Wilson Security Full time

    Monday - Friday FULLTIME - 9.30am - 5.30pm - Have your weekends back!!! Wilson Security is the leading provider in the provision of security services across Australia and New Zealand. Our services are supported by a highly experienced management team, industry-leading expertise and a strong local and national structure. We are committed to becoming...


  • Melbourne, Australia Department of Transport and Planning Full time

    Location: Melbourne | CBD Job type: Full Time - Fixed Term Organisation: Department of Transport and Planning **Salary**: $134,593 - $180,115 Occupation: IT and Telecommunications Reference: 6506 **About Us** About Us The Department of Transport & Planning brings together all transport modes to design, plan, build and operate Victoria's transport...