Customer Experience Consultant

4 weeks ago

City of Melbourne, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full time

Overview

Carco Pakenham is a brand-new used car dealership and part of Autoleague, one of Australia’s largest automotive groups with dealerships across Victoria, Queensland, and Western Australia. Representing trusted brands like Toyota, Mazda, Mitsubishi, Isuzu, Hyundai, Kia, Volkswagen, and MG, we combine leading vehicles with exceptional customer service and state-of-the-art facilities. Our mission is to deliver the best experience when buying a car, offering reliable, quality-checked vehicles while fostering long-lasting customer relationships. We are looking for passionate, sales-focused individuals to join our growing team. In this phone-based role, you will engage with warm leads, build genuine relationships, and help customers find their perfect vehicle, all while contributing to a supportive, high-performing team.

What You’ll Be Doing

- Handling a high volume of inbound and outbound calls to create and convert sales opportunities.

- Delivering exceptional customer experiences with confidence and professionalism.

- Following up on leads, nurturing relationships, and driving sales results.

- Introducing customers to our finance and aftercare options in a consultative, persuasive manner.

- Collaborating with your team to meet and exceed KPIs focused on sales performance, customer satisfaction, and engagement.

What You’ll Bring

- A hungry, driven mindset. You are motivated by results and excited to exceed targets.

- Exceptional salesmanship and the ability to influence and close over the phone.

- Self-motivation and the ability to drive yourself to succeed every day.

- A genuine people person who enjoys building relationships and working as part of a team.

- Experience in call centre sales, customer service, or retail. Automotive experience is a bonus but not essential.

- Excellent listening, communication, and problem-solving skills.

- A team-first attitude with resilience and adaptability.

- A current Driver’s Licence (essential).

What You’ll Get

- Base salary plus uncapped commissions (OTE $130k), your results your reward.

- A supportive team culture that celebrates wins and drives success together.

- Ongoing training and development to help you thrive in your role.

- Career progression opportunities within a respected automotive group.

- The chance to work with a dealership that is professional, high-performing, and passionate about what we do.

Are You Ready to Drive Your Success?

If you are energetic, sales-savvy, and love connecting with people over the phone, we want to hear from you. Apply now with your resume and cover letter and become part of the Pakenham CARCO success story.

Please note: due to high application volume, only shortlisted candidates will be contacted.

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