People and Culture Insights Lead

In Banking and Financial Services we aim to deliver outstanding employee experiences (EX) to our people, so they can deliver exceptional experiences to our clients. Within People & Culture, our Insights team manage our Voice of Employee program and use insights from this program to develop and deliver evidence-based division-wide initiatives that shape our peoples’ EX. We are focused on improving experiences at every point in the employee lifecycle as well as building the capability of our managers to listen, learn and act on feedback from their team.

At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You’ll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes.

**What role will you play?**

Design, deliver, and program manage our Voice of Employee program, including annual surveys, pulse surveys, lifecycle surveys and Human Centre Design projects.

You will support leaders and managers with ongoing coaching and support to listen, learn, act and measure on employee feedback and insights.

Lead employee research and journey mapping projects, leveraging data from a variety of sources - including Voice of Employee, talent forums, performance data, business strategy and leader feedback - to deliver evidence-based recommendations. Bring external insights and ideas to continue to evolve the experience of our people.

**What you offer**
- Experience with leading or managing employee listening programs and platforms (e.g., Qualtrics, CultureAmp, Medallia)
- Experience with pulse surveys, annual engagement surveys, lifecycle surveys and other human-centred design activities
- Highly analytical, intellectually curious and possess a desire to solve complex problems
- Strong program and stakeholder management skills, being comfortable presenting to stakeholders at any level, distilling and translating complex data into compelling insights and stories
- Strong organisational development (OD) skills and background in organisational psychology is desired

**Benefits**
- Hybrid and flexible working arrangements
- Wellbeing and service bonus leave
- Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
- Paid volunteer leave and donation matching
- Range of benefits to support your physical, psychological and financial wellbeing

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

**About Banking and Financial Services**

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.

**Our commitment to Diversity, Equity and Inclusion**

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

**About Macquarie**:
A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 19,200+ employees and offices in 34 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

**Job no**: BFS-973296
- **Work type**: Permanent - Full time
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