Senior Services Coordinator Permanent Full time position

MiCare is a not-for-profit organisation that exists to enable people from diverse backgrounds to lead dignified and meaningful lives. We offer aged care, home care, retirement living and migrant support services, with a strong focus on culturally appropriate care and community connection.

With teams located across Victoria and Queensland, we embrace diversity in both our workforce and the communities we support. At MiCare, you'll join a compassionate, dedicated group of people working to deliver real impact every day.

The Role
The Senior Service Coordinator provides leadership and operational oversight in the coordination of home care and community-based services to support older people to live safely and independently in their homes. This role is responsible for ensuring service delivery is timely, responsive, and aligned with individual client needs, while meeting all regulatory, quality, and organisational standards.Working closely with Care Managers, service providers, and clients, the Senior Service Coordinator facilitates effective communication across all stakeholders, oversees workflow and service requests, and ensures accurate and timely documentation in client systems. The role is also accountable for incident and risk reporting through platforms such as ionMy, monitoring compliance with Aged Care Quality Standards (ACQSC), and supporting a culture of continuous improvement and client satisfaction.This role provides guidance to service coordination staff, contributes to performance

reporting, and supports the operational readiness of the service.

Key Result Areas

• Coordinating services to clients in their home.
• Respond to service requests within 24 hours
• Manage and facilitate the transfer of information across all stakeholders efficiently.
• Reporting in ionMy (risk management system) and investigations of incidents,

hazards, near misses and complaints within 24 hours

• Maintain data timely in the Client Management System including attached

documents, assessments, notes or external reports

• Weekly and monthly reports
• Client satisfaction and team player across Home Care
• ACQSC compliance

Qualifications
What We're Looking For
Highly Desirable

• Ability to speak multiple languages

Desirable

• Certificate IV or above in Aged Care, Community Services, Business Administration or Leadership

Experience

• Previous experience in rostering/scheduling within aged care, community care or similar environment
• Strong leadership skills with experience mentoring a small team
• Excellent communication and interpersonal skills
• High level of attention to detail and ability to manage competing priorities
• Sound knowledge of relevant aged care legislation, standards, and workforce awards
• Proficiency in client and rostering systems (e.g., AlayaCare,)
• Ability to remain calm and solutions-focused under pressure
• Ability to accept direction and provide timely and constructive reporting
• Ability to work with minimal supervision

Essential Skills

• Previous experience in rostering/scheduling within aged care, community care or similar environment
• Strong leadership skills with experience mentoring a small team
• Excellent communication and interpersonal skills
• High level of attention to detail and ability to manage competing priorities
• Sound knowledge of relevant aged care legislation, standards, and workforce awards
• Proficiency in client and rostering systems (e.g., AlayaCare,)
• Ability to remain calm and solutions-focused under pressure
• Ability to accept direction and provide timely and constructive reporting
• Ability to work with minimal supervision
• Demonstrated knowledge of Microsoft suite of programs including Excel, Word and Outlook
• The ability to work in a culturally sensitive manner within an ethno-specific environment
• Working understanding of Occupational Health and Safety requirements

Why MiCare?

• Save on tax with generous salary packaging benefits — novated leasing, general living expenses, meal entertainment, holiday accommodation and venue hire.
• Enjoy exclusive perks via our employee wellness portal — access to amazing discounts on everyday items.
• Be part of a multicultural, values-led team making a real difference in the community.
• Grow with us — access professional development in a supportive, collaborative environment.

To be considered for this role you must be an Australian or New Zealand Citizen or permanent resident. The successful applicant must satisfactorily complete all pre-employment checks, including National Police Check, Working with Children Check, NDIS Check and influenza and COVID 19 Vaccinations.

How to Apply?
Are you passionate about co-ordinating the services to elders to stay in their homes? Then we'd love to hear from you. When applying, please combine your CV and cover letter into one document and upload it as part of your application.

You can also review the Position Description for further information about the role and requirements.

Applications close
5.00pm 12 November 2025
MiCare is handling this recruitment independently and is not engaging agency support at this stage