System Flow Officer

**Role Title: System Flow Officer**
**Employment Type**: Casual
**Position Classification**: Nurse Manager Grade 3
**Remuneration**: $135,591.23 - $138,111.46 per annum (pro-rata), plus Superannuation
**Location**: 1 Reserve Road, St Leonards, in a hybrid working environment
**Requisition ID**: REQ516976
**Closing Date**: 16 September 2024 (11:59PM)

**This position is open to internal NSW Health permanent employees, or temporary employees who have been employed as part of a merit based selection process for more than 3 months.**

**About this role**
The System Flow Officer monitors and manages the operational flow and demand aspect of the health system to assist local health districts and speciality networks to achieve key performance indicators and assist in the achievement of organisational objectives.

This is a casual position, and you must be able to work a variety of shifts, including weekdays and weekends.

**What you'll be doing**
- The System Flow officer (SFO) will support system and agency connectivity by providing a central point of contact for all escalations to the Ministry of Health (MOH) executive on call.
- The position will monitor statewide ambulance Transfer of Care (TOC) according to the NSW Health Transfer of Care Delays Escalation Framework and assist with requests for matrix adjustments and escalations as necessary.
- Establish and maintain internal and external stakeholder relationships through effective communication, negotiation and issues management to engage stakeholders and ensure project deliverables are met.
- Monitor and evaluate risk and contingency management, benefits realisation, project impact and quality measures, to identify and address issues, assess project progress and effectiveness, and achieve project outcomes.
- Provide advice and information to health system stakeholders on emerging system flow issues to guide and facilitate timely resolution of problems.
- Support project development and delivery of flow and demand initiatives in line with established plans, budgets, timeframes, policy objectives and other project and priorities.

**About you**
We are seeking motivated and committed individuals with:

- The ability to build and maintain relationships with key stakeholders
- Excellent communication and interpersonal skills
- A growth mindset, and commitment to continuous learning and personal development
- The ability to work in a small dynamic team environment
- Willingness to work a variety of shifts

**How to apply**
- Responses by addressing the selection criteria below.
- An up-to-date resume of no more than five (5) pages which clearly details your skills and experience as relevant to this role.
- 2x referees will need to be supplied prior to an offer being made.

**Essential Requirement**
- Current Authority to Practice as a Registered Nurse with the Australian Health Practitioners Regulation Agency (AHPRA).

**Selection Criteria**
- Demonstrated experience working in a health system flow and demand management position.
- Proven ability to effectively negotiate with internal and external stakeholders in a pressured environment.
- An understanding of emerging health system flow issues and effective resolution strategies.
- Developed skills in planning and project coordination in a health environment.
- Experience in monitoring and evaluating health work processes to achieve project outcomes.
- Ability to communicate clearly, actively listen to others, and respond with understanding and respect.
- Proven experience in achieving project deadlines and milestones to the required standards and within budget.
- Adept analytical skills and demonstrated ability to interpret information and provide innovative solutions to complex issues.

**Need more information?**

1) Click here for the Position Description

**Our commitment to Diversity and Inclusion**
At the NSW Health we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.

To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold a valid visa with permission to work in Australia.

**Additional information**
- This is a Casual position.
- Please note the selection process will include a range of comparative assessment techniques to assist in determining your suitability for the role.
- This position is open to internal NSW Health permanent employees, or temporary employees who have been employed as part of a merit based selection process for more than 3 months.For more information about working at the NSW Health, please visit our career portal.

**Applications Close: 16 September 2024 (11:59PM)