Retail Customer Service Officer

20 hours ago

Brookvale, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role Details**:

- Pay Rate **$27.48**/ hour increases to **$29.37** / hour after 3 months, + 12% Superannuation
- 12 weeks on the job paid training, Monday to Friday, 25 hours per week, various shifts
- Permanent Full Time position **36 hrs 45 mins**per week, Monday - Friday
- Relief team members will be assigned shifts at various Post Offices within a specific area, so you must be willing to work at the following locations: Manly, Balgowlah, Warringah Mall, Frenchs Forest, Dee Why, Mona Vale, Narrabeen, Newport Beach, Avalon, St Ives, Hornsby Wahroonga, and Lindfield

**You'll be**:

- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

**About you**

You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

**How we'll deliver for you**:

- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Customer Service Officer

    2 weeks ago

    Brookvale, Australia Aneeta Windows Full time

    **About our Organisation** As Australia's largest Sashless Window manufacturer, Aneeta has taken its famous brand around the world, securing an international reputation for quality, innovation and design. By partnering with our clients, we offer innovative solutions for a broad range of projects in both the commercial and domestic window and door...

  • Customer Service Officer

    2 weeks ago

    Brookvale, Australia HCF Full time

    **About HCF** At HCF, our purpose is to bring our human touch to healthcare. We want to be true health partners to our members. Our vision is to make healthcare understandable, affordable, high quality and member centric. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together. **About the Role** As...

  • Customer Service Officer

    4 days ago

    Brookvale NSW, Australia Aneeta Windows Full time $60,000 - $80,000 per year

    About our OrganisationAs Australia's largest Sashless Window manufacturer, Aneeta has taken its famous brand around the world, securing an international reputation for quality, innovation and design. By partnering with our clients, we offer innovative solutions for a broad range of projects in both the commercial and domestic window and door industry.About...

  • Trainee Customer Service Officer

    5 days ago

    Brookvale, Australia Capital SMART Full time

    Work 8-4pm Monday-Friday No weekends! - Staff discounts on parts & tools | Uniforms Provided | Monthly celebrations - 2022 Bodyshop Awards Finalist - Safety & Best Workplace | Progression available Capital SMART is still leading the way in small to medium accident repair technology! We’re proud of our strong partnerships and growth that continues to be...

  • Full Time Customer Service and Sales Assistant

    6 days ago

    Brookvale, Australia Beacon Lighting Full time

    **Utilise your sales skills and passion for interior design to light up our customers' lives!** - ** Permanent full time customer service and sales role available at our Brookvale store**: - ** Great work-life balance with every second weekend off**: - ** Comprehensive and ongoing training - no lighting experience needed!**: - ** Job security, performance...

  • Customer Service

    2 days ago

    Brookvale, New South Wales, Australia Wildlife Information Rescue and Education Service Ltd Full time $50,000 - $70,000 per year

    WIRES is looking for an office all-rounder who is a super organised person, passionate about wildlife to join our teamThis is a great opportunity for someone keen to build or develop their career in the wildlife or charity sector.It is an office-based role based in Brookvale - need you in the office five days a week.You'll need to be a whiz on excel, an...

  • Customer Service and Optical Assistant

    20 hours ago

    Brookvale, Australia Oscar Wylee Full time

    **Join and grow with Oscar Wylee as an Optical Assistant!** At Oscar Wylee, we pride ourselves on our culture and people. The culture is vibrant, supportive & exciting! **Oscar Wylee** Oscar Wylee is a growing optical retailer that is recognised for it's culture and innovation. Our team is our soul! This is an incredible time to join the Oscar Wylee...

  • Customer Service Representative

    1 week ago

    Brookvale, Australia Hoselink Full time

    We are looking for - Customer focused, preferably in Ecommerce - High attention to detail - Excellent written and verbal communication skills - Ability to easily engage and communicated with customers and team members alike - Computer Proficiency - Microsoft office, experience with customer ticketing system desirable - Demonstrated problem solving skills -...

  • Casual Merchandiser

    2 weeks ago

    Brookvale, Australia CGL - Retail Services Full time

    **Company Description** CGL - Retail Services** is the retail marketing division of the **Clemenger Group**. With our two market-leading brands, **Creative Activation** and **Clemenger Field Marketing**, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and...

  • Inbound Customer Service Representative

    20 hours ago

    Brookvale, Australia Hoselink Full time

    Hoselink is a premium online retailer of watering and garden products. We are passionate about our people, our customers and our products! In our customer service team, we seek to delight our loyal customers by providing an outstanding service and friendly interactions. As we continue to grow, we are seeking an enthusiastic individual to join our team and...