Guest Relations Coordinator

**About United Co.**

United Co. is a vibrant, flexible workspace located in Fitzroy, offering premium private offices, coworking areas, and state-of-the-art meeting and event spaces. We are currently seeking an experienced **Guest Relations Coordinator** with a strong background in hospitality or events to manage our front desk and ensure the seamless operation of our meeting, training, and conference rooms.

**Key Responsibilities**

As the face of United Co., you’ll play a critical role in delivering five-star service to our guests and members. Your responsibilities include:
**Front Desk & Concierge**:

- Warmly greet and assist members, guests, and visitors
- Coordinate new member onboarding and door access
- Oversee mail handling and deliveries

**Meeting & Event Space Coordination**:

- Manage daily meeting room bookings and liaise with clients
- Prepare rooms according to booking specifications and layouts
- Provide on-the-spot tech support (AV, conferencing tools)
- Ensure spaces are clean, refreshed, and reset throughout the day
- Deliver catering and attend to clearing efficiently
- Promote upselling opportunities (e.g. room upgrades, catering, extensions)
- Process payments and manage charges according to policies

**Support to Community Manager**:

- Act as second-in-charge to the Community Manager
- Provide support with day-to-day coordination and operations
- Step in to oversee key responsibilities during periods of absence or leave

**About You**:
You’re a natural host and a problem-solver with a proactive attitude. You bring energy and warmth to every interaction, and thrive in fast-paced environments.

**To succeed in this role, you will have**:

- A vibrant, energetic personality with a ‘can-do’ attitude
- Proven experience in hospitality, events, or front-of-house roles
- Outstanding customer service and communication skills
- Ability to multitask and remain composed under pressure
- Strong AV/tech troubleshooting skills
- Excellent attention to detail and a high standard of cleanliness
- A current RSA certificate

**Particulars**:
Immediate Start

Full time: Monday to Friday, with some flexibility for out of hours events

**Ready to Apply?**

In your video, please tell us:

- A bit about you and your background
- Why you’re interested in this role
- Anything else you'd like us to know that doesn’t come across in a CV

**Why Work With Us?**

At United Co., we’re more than just a workspace. We’ve cultivated a supportive and respectful culture where individuality, inclusion, and professional growth are championed. We’re proud to be a **Certified B Corporation**, committed to making a positive impact on people and the planet. We welcome applicants of all backgrounds, experiences, and identities. United Co. is an equal opportunity employer.

United Co. is part of a global movement that uses business to create positive impact. We are dedicated to fostering a more inclusive, equitable, and regenerative economy for all. Benefiting all workers, customers, communities, and the planet.

**Acknowledgement of Country**

United Co. acknowledges Traditional Owners of the land on which we work and gather, the Boon Wurrung and Woiwurrung (Wurundjeri) peoples of the Kulin Nation. We pay respect to all First Nations peoples past and present and celebrate the songs and dreamings through which they tell their stories. We honour First Nations culture through collaborations with our local community and our commitment to sustainability.

**Job Types**: Full-time, Permanent

Pay: $55,000.00 - $60,000.00 per year

**Benefits**:

- Employee discount
- Gym membership

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Front desk: 1 year (preferred)
- Hospitality: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 01/07/2025