Service Desk Analyst

6 days ago

Macquarie Park, Australia Anglicare Full time

Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.

We’re a well-respected not-for-profit that’s been serving society’s most vulnerable for more than 160 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centred support. And now, we’re extending our reach and impact even further.

As a Service Desk Analyst, you’ll be key to our mission to enrich lives and strengthen communities. Be welcomed into a compassionate, respectful and purpose-driven community where we don’t just talk about values - we live them.

This is a casual role where you will work 2-3 days a week at our Macquarie Park head office.

Your opportunity

Are you a tech-savvy professional with a passion for providing exceptional IT support?

Anglicare is seeking a dedicated Service Desk Analyst to deliver Level 1 & 2 support across our organisation.

In this role you would Provide tech support for Windows/Mac, MS Intune, Autopilot, remote tools, and hardware. Troubleshoot, resolve issues, and ensure efficient IT operations.

What you’ll bring
- Provide Level 1 & 2 End User Support.
- Ensure timely updates and resolutions in line with SLAs and ITIL best practices.
- Set up and Support Windows and Mac devices including MS Intune & Autopilot
- Develop and maintain a comprehensive knowledge base of common issues and solutions.
- Efficiently manage incident queues, prioritise tasks based on impact and urgency,
- Proficiency in remote desktop support tools (e.g., TeamViewer, RDP).
- Hands-on experience with hardware troubleshooting and repair (desktops, laptops, printers).

Qualifications:

- Strong technical skills in Microsoft Azure, Windows Server, Active Directory, and Azure AD.
- Tertiary qualification/Diploma in information technology or equivalent discipline or demonstrated relevant experience.
- Excellent communication and interpersonal skills.
- Experience with ticketing systems and knowledge base management
- Analytical Troubleshooting skills to identify, assess, and escalate incidents when required while ensuring timely resolutions.
- Customer-Focused Communication
- ITIL Familiarity - solid understanding of incident, problem, and change management best practices.
- Process Improvement Mindset - you proactively seek ways to improve support processes and reduce recurring incidents.

About You:

- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Ability to work independently and within a team.
- High attention to detail.
- Proactive and customer-focused approach.

Why Anglicare ?

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

Application Close Date: September 24, 2025

  • IT Service Desk Analyst

    1 week ago

    Macquarie Park, Australia Catholic Healthcare Full time

    **Job Description**: IT Service Desk Analyst - Based at Macquarie Park, short walk from Metro Station - 7 Additional Leave Days Per Year + Not For Profit Salary Packaging - Values-Based Organisation - Growth Industry, great team! If you enjoy helping others, have a “can do” approach and have the ability to solve problems with a smile this could be the...

  • Service Desk Analyst

    4 days ago

    Osborne Park, Australia Emeco Full time

    **Service Desk Analyst**: **About the Position**: We are currently seeking a Full Reporting to the Operations Team Leader, you will be responsible for - Providing accurate Incident resolution and Service Request management, with an aim to meet or exceed customer’s requirements and expectations; - Effectively managing incidents and Service Requests ;...

  • Service Desk Analyst

    3 days ago

    Oran Park, Australia Camden Council Full time

    SALARY: $1704.12-$1952.34 pw + Super Work Type: Permanent Full Time Location: Oran Park Administration Building - 70 Central Avenue, Oran Park 2570 - Enjoy a 35-hour working week - Flexibility through Flex leave provisions and hybrid work arrangements. - Health program including free flu vaccinations, skin checks and health and wellbeing leave options -...

  • Level 1 Help Desk Analyst

    4 days ago

    Macquarie Park, Australia VetPartners Full time

    **VetPartners are looking for an experienced Level 1 Help Desk Analyst, to join our friendly and professional team.** - ** Hybrid role** - with option to work 2 days per week from home and 3 days at our handy Macquarie Park office - ** Work as part of a great team** - with a focus on collaboration - ** Support a diverse IT environment** as a trusted advisor...

  • Service Desk Analyst

    7 days ago

    Sydney Olympic Park, Australia My NRMA Full time

    **Company Description** The NRMA acknowledges the Traditional Custodians of the land and waterways on which our business operates. We pay our respects to Aboriginal and Torres Strait Islander Elders past, present and emerging. Purpose led, we are proudly member-owned and one of Australia's most iconic and trusted brands. We started by being a voice for...

  • Service Desk Analyst

    3 days ago

    Oran Park, Australia Camden Council Full time

    SALARY: $1,704.12 pw-$1,952.34 pw + Super Work Type: Temporary Full Time for up to 12 Months Location: Oran Park Administration Building - 70 Central Avenue, Oran Park 2570 - Enjoy a 35-hour working week. - Flexibility through Flex leave provisions and hybrid work arrangements. - Health program including free flu vaccinations, skin checks and health and...

  • Service Desk Analyst

    2 weeks ago

    Sydney Olympic Park, Australia NRMA Motoring & Services Full time

    **About Us** We’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. We have exciting and ambitious plans for the future and thanks to our passionate teams at NRMA Parks and Resorts, NRMA Motoring and Membership, NRMA Expeditions, Car Rentals, My Fast Ferry and Fantasea, we're...

  • Service Desk Analyst

    6 days ago

    Sydney Olympic Park, Australia NRMA Motoring & Services Full time

    **About Us** We’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. We have exciting and ambitious plans for the future and thanks to our passionate teams at NRMA Parks and Resorts, NRMA Motoring and Membership, NRMA Expeditions, Car Rentals, My Fast Ferry and Fantasea, we're...

  • Service Desk Support Analyst

    3 days ago

    Norwest Business Park, Australia Inchcape Australia Full time

    **About Us**: Inchcape Australasia employs over 1,200 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better. Across Australia and New Zealand, we have a diverse portfolio spanning distribution, where we hold the custodianship for...

  • Service Desk Support Analyst

    1 day ago

    Norwest Business Park, Australia Inchcape Australia Full time

    **About Us**: Inchcape Australasia employs over 1,200 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better. Across Australia and New Zealand, we have a diverse portfolio spanning distribution, where we hold the custodianship for...